Dutch Speaker - Customer Operations Expert

AVEC; Lisboa; Remote; EUR 15,000 - 17,000; Full time

Benefits offered by this job

Meal allowance

Holiday allowance

Christmas allowance

Private health insurance from day one

Fully remote work model withinPortugal

Comprehensive training

Job summary

AVEC is seeking a Customer Operations Expert to support customers and partners from Portugal, working fully remotely.

You will handle inquiries by phone and email, guide users of digital products, process orders, deliveries, payments and returns, and escalate complex cases to the appropriate teams.

The role offers 40 hours weekly, rotational shifts within Portugal, and a comprehensive training program with a competitive monthly salary and benefits.

Qualifications

• Proficient in Dutch (C2) and English (B2).
• Excellent communication and customer service abilities.
• Ability to multitask in a fast-paced remote setting.
• Problem-solving mindset and digital tool fluency.

Responsibilities

• Provide customer support via phone and email.
• Answer customer inquiries and deliver effective solutions.
• Assist customers with orders, deliveries, payments and returns.
• Support external partners and sellers on the platform.
• Provide guidance regarding digital products and services.
• Escalate complex cases to the appropriate departments.
• Maintain a high-quality customer experience in every interaction.

Skills

Dutch C2

English B2

Customer service

Job description

Customer Operations Expert (Remote - Portugal)

Are you passionate about customer service and problem-solving? Join an international team supporting customers and business partners in a dynamic e-commerce environment.

Position

Customer Operations Expert

Location

Remote from Portugal

Work Schedule

• 40 hours per week
• Rotational shifts Monday to Sunday
• Operating hours: 07:00 to 23:00

Salary & Benefits

• Gross monthly salary: €1,434.82
• Meal allowance
• Holiday allowance
• Christmas allowance
• Private health insurance from day one

Training

• 6 paid training days
• 8 hours per day
• Training payment subject to successful completion

Main Responsibilities

• Provide customer support via phone and email
• Answer customer enquiries and deliver effective solutions
• Assist customers with orders, deliveries, payments and returns
• Support external partners and sellers using the platform
• Provide guidance regarding digital products and services
• Escalate complex cases to the appropriate departments
• Ensure a high-quality customer experience in every interaction

Requirements

• Dutch Level C2 English Level B2
• Excellent communication and customer service skills
• Ability to multitask and work in a fast-paced environment
• Problem-solving mindset
• Comfortable working with digital tools and online platforms
• Availability to work rotational schedules

What We Offer

• Fully remote work model within Portugal
• Stable international project
• Comprehensive training
• Career growth opportunities
• Multicultural work environment
• Competitive compensation package and benefits