Dutch Speaker - Customer Operations Expert (Remote - Portugal)

AVEC Human Resources Services; Lisboa; Remote; EUR 15,000 - 17,000; Full time

Benefits offered by this job

Meal allowance

Holiday allowance

Christmas allowance

Private health insurance

Fully remote in Portugal

6 paid training days

Job summary

AVEC Human Resources Services seeks a Customer Operations Expert to join an international e-commerce team. This fully remote role in Portugal focuses on delivering excellent customer support by phone and email, handling orders, deliveries, payments and returns.

You will assist partners and sellers on the platform, guide customers on digital products, and escalate complex cases to the right departments, ensuring a high-quality experience in every interaction.

Qualifications

• Dutch at C2 level
• English at B2 level
• Strong communication and customer service skills
• Able to multitask in a fast-paced environment
• Experience with digital tools and online platforms

Responsibilities

• Provide customer support via phone and email
• Answer customer enquiries and deliver effective solutions
• Assist customers with orders, deliveries, payments and returns
• Support external partners and sellers using the platform
• Provide guidance regarding digital products and services
• Escalate complex cases to the appropriate departments
• Ensure a high-quality customer experience in every interaction

Skills

Communication

Customer service

Multitasking

Problem solving

Digital tools

Job description

Customer Operations Expert (Remote - Portugal)

Are you passionate about customer service and problem-solving? Join an international team supporting customers and business partners in a dynamic e-commerce environment.

Position

Customer Operations Expert

Location

Remote from Portugal

Work Schedule

• 40 hours per week
• Rotational shifts Monday to Sunday
• Operating hours: 07:00 to 23:00

Salary & Benefits

• Gross monthly salary: €1,434.82
• Meal allowance
• Holiday allowance
• Christmas allowance
• Private health insurance from day one

Training

• 6 paid training days
• 8 hours per day
• Training payment subject to successful completion

Main Responsibilities

• Provide customer support via phone and email
• Answer customer enquiries and deliver effective solutions
• Assist customers with orders, deliveries, payments and returns
• Support external partners and sellers using the platform
• Provide guidance regarding digital products and services
• Escalate complex cases to the appropriate departments
• Ensure a high-quality customer experience in every interaction

Requirements

• Dutch Level C2 English Level B2
• Excellent communication and customer service skills
• Ability to multitask and work in a fast-paced environment
• Problem-solving mindset
• Comfortable working with digital tools and online platforms
• Availability to work rotational schedules

What We Offer

• Fully remote work model within Portugal
• Stable international project
• Comprehensive training
• Career growth opportunities
• Multicultural work environment
• Competitive compensation package and benefits