Remote Dutch Customer Support Specialist - Medical Devices

BlueView Talent; Aveiro; Remote; EUR 26,000 - 36,000; Full time

Benefits offered by this job

Remote work

Meal allowance

Health & Life Insurance

Relocation assistance

Language bonus

Job summary

BlueView Talent is hiring a Customer Specialist for a Medical Devices Project. You will provide professional support across phone, email, chat, and other digital channels to customers in a healthcare brand.

Join an international team and grow your customer service skills while ensuring accurate, timely solutions and a positive experience for customers with medical devices and related services. This role offers remote work flexibility, language bonus opportunities, and relocation assistance for

Qualifications

• Fluent in Dutch (C1/C2) and English (C1).
• EU citizenship or valid Portuguese residency.
• Minimum 1 year of experience in Customer Support.
• Analytical, creative, and strong communication abilities.
• Professional, detail-oriented, proactive, eager to learn and grow in CS.

Responsibilities

• Provide professional, friendly, and empathetic customer support via phone, email, chat, and other digital channels.
• Assist customers with inquiries related to medical devices, products, orders, deliveries, accounts, and services.
• Provide accurate and clear information while following company policies and guidelines.
• Understand customer needs and deliver appropriate solutions efficiently and within the required timeframe.
• Handle customer concerns and complaints professionally, escalating complex cases when necessary.
• Record customer interactions, requests, actions, and resolutions in internal systems.
• Collaborate with internal departments to investigate and resolve issues.
• Maintain high standards of customer service, accuracy, productivity, and customer satisfaction.
• Follow procedures when handling medical device-related inquiries.
• Continuously develop knowledge of products, processes, and regulatory requirements.

Skills

Dutch language

English language

Analytical thinking

Creative thinking

Communication skills

Job description

BlueView Talent is hiring a Customer Specialist for a Medical Devices Project. You will provide professional support across phone, email, chat, and other digital channels to customers in a healthcare brand.

Join an international team and grow your customer service skills while ensuring accurate, timely solutions and a positive experience for customers with medical devices and related services. This role offers remote work flexibility, language bonus opportunities, and relocation assistance for