Remote Dutch Customer Support Specialist

Cross Border Talents; Faro; Remote; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Competitive Salary

Meal Allowance

Health and Life Insurance

Relocation Package

Job summary

A customer service company in Portugal is seeking a Customer Support Specialist fluent in Dutch to provide effective support via email, chat, and social platforms. Responsibilities include troubleshooting account issues and aiding billing inquiries, aiming to ensure exceptional user experiences. The role offers a competitive salary, meal allowance, health insurance, and the flexibility of remote work.

Qualifications

• 0-1 year of experience in customer support.
• Eagerness to learn and grow.
• EU Citizenship or Portuguese Residency Card.

Responsibilities

• Provide friendly and effective support through multiple communication channels.
• Assist with account setup, password recovery, billing inquiries, and identity verification.
• Troubleshoot technical issues with attention to detail and clear communication.
• Deliver a consistent, compassionate experience to all users.
• Maintain accurate case records while following internal procedures.
• Work collaboratively with internal teams to improve support processes.
• Offer feedback and ideas to enhance customer experience and service delivery.

Skills

Fluent in Dutch (C2 level)

Strong leadership skills

Strong analytical skills

Strong communication skills

Job description

A customer service company in Portugal is seeking a Customer Support Specialist fluent in Dutch to provide effective support via email, chat, and social platforms. Responsibilities include troubleshooting account issues and aiding billing inquiries, aiming to ensure exceptional user experiences. The role offers a competitive salary, meal allowance, health insurance, and the flexibility of remote work.