Remote Customer Support Specialist (Italian & English)

Cross Border Talents; Oeiras; Híbrido; EUR 23 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Performance Bonus

Meal allowance

Remote work model

Training & onboarding

International environment

Career growth

Stable full-time employment

Resumo da oferta

Cross Border Talents is hiring a bilingual Italian/English Customer Support Associate to serve as the first point of contact for viewers. You will assist customers through phone, chat, and email, handling account and application inquiries while providing technical support.

The role requires EU work authorization and fluent Italian and English (C1+). You will troubleshoot software-related issues, configure systems, and document interactions to ensure high customer satisfaction.

Qualificações

• EU work authorization required.
• Fluent Italian and English (C1+).
• Strong customer service and communication skills.
• Technical troubleshooting for software issues.
• Ability to support system configurations and network settings.

Responsabilidades

• Serve as the first contact for viewers via phone, chat and email.
• Provide multi-channel support for accounts and applications.
• Troubleshoot software functionality and configurations.
• Resolve customer inquiries with accurate, timely responses.
• Maintain detailed records of interactions and cases.
• Deliver high levels of customer satisfaction and service quality.

Conhecimentos

Italian (C1+)

English (C1+)

Descrição da oferta de emprego

Cross Border Talents is hiring a bilingual Italian/English Customer Support Associate to serve as the first point of contact for viewers. You will assist customers through phone, chat, and email, handling account and application inquiries while providing technical support.

The role requires EU work authorization and fluent Italian and English (C1+). You will troubleshoot software-related issues, configure systems, and document interactions to ensure high customer satisfaction.