Remote Customer Support Specialist (Italian/English)
Cross Border Talents
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Vantagens oferecidas por esta oferta de emprego
Resumo da oferta
Cross Border Talents is seeking a dedicated customer support agent to join an international team, assisting Italian and English speakers through phone, chat, and email channels while delivering exceptional service. You will handle account and application inquiries, provide software and configuration support, and maintain detailed case records to ensure timely, accurate resolutions for customers.
The role offers remote-friendly work, a performance bonus, daily meal allowance, comprehensive
Qualificações
- Italian and English language proficiency required.
- EU work authorization required.
- Strong customer service and communication skills.
- Technical troubleshooting and software support experience.
- Able to support system configurations and network settings.
Responsabilidades
- Serve as the first point of contact for viewers.
- Provide support via phone, chat, and email.
- Assist customers with account and application-related inquiries.
- Provide support regarding software functionality.
- Troubleshoot system configurations and network settings.
- Deliver accurate and timely resolutions to customer inquiries.
- Maintain detailed records of customer interactions and cases.
- Ensure a high level of customer satisfaction and service quality.
Conhecimentos
Descrição da oferta de emprego
Cross Border Talents is seeking a dedicated customer support agent to join an international team, assisting Italian and English speakers through phone, chat, and email channels while delivering exceptional service. You will handle account and application inquiries, provide software and configuration support, and maintain detailed case records to ensure timely, accurate resolutions for customers.
The role offers remote-friendly work, a performance bonus, daily meal allowance, comprehensive
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