Bilingual Tech Support Advisor (Italian/English) - Remote

Cross Border Talents; Sintra; Teletrabalho; EUR 20 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Performance Bonus

Meal Allowance

Remote Work

Training & Onboarding

Multicultural Environment

Career Growth

Full-Time Employment

Resumo da oferta

Cross Border Talents in Lisbon area is hiring a multilingual Customer Support Agent to assist Italian and English speakers across phone, chat, and email, acting as brand ambassador and resolving product and account inquiries.

You will troubleshoot software issues, guide users through configuration and network settings, and maintain detailed case records while delivering service with a high standard. This full-time, remote-friendly role offers training, bonuses, and career growth.

Qualificações

• EU work authorization required.
• Fluent Italian and English (C1+ level).
• Strong customer service and communication skills.
• Technical troubleshooting skills and ability to support software-related issues.
• Ability to support system configurations and network settings.
• Customer-focused mindset with a passion for helping people.
• Must reside within a 50 km radius of the Lisbon office.

Responsabilidades

• Serve as the first point of contact for viewers.
• Provide support via phone, chat, and email.
• Assist customers with account and application inquiries.
• Provide support regarding software functionality.
• Troubleshoot system configurations and network settings.
• Deliver accurate and timely resolutions to customer inquiries.
• Maintain detailed records of customer interactions and cases.
• Ensure a high level of customer satisfaction and service quality.

Conhecimentos

Italian fluency

English fluency

Customer service

Communication skills

Technical troubleshooting

Descrição da oferta de emprego

Cross Border Talents in Lisbon area is hiring a multilingual Customer Support Agent to assist Italian and English speakers across phone, chat, and email, acting as brand ambassador and resolving product and account inquiries.

You will troubleshoot software issues, guide users through configuration and network settings, and maintain detailed case records while delivering service with a high standard. This full-time, remote-friendly role offers training, bonuses, and career growth.