Remote Customer Service & Admin Assistant

Core Code io; Mangualde; Presencial; EUR 28 000 - 42 000; Tempo integral

Resumo da oferta

Core Code io seeks a highly organized Customer Service & Admin Assistant to deliver outstanding customer support while handling daily administrative tasks. You will coordinate schedules, manage records, and assist internal teams to maintain a professional customer experience.

The role requires excellent communication, attention to detail, and the ability to work with remote teams. A proactive, reliable approach is essential to success in this position.

Qualificações

• Prior experience in customer service or administrative support.
• Experience using CRM systems and common business software.
• Strong computer and digital skills.
• Ability to manage multiple priorities and meet deadlines.
• Ability to work independently and with remote teams.
• Reliable internet and a suitable remote setup.
• English proficiency for supporting English-speaking customers.

Responsabilidades

• Respond to customer inquiries via email, phone, chat and other channels.
• Provide accurate information and timely solutions to questions.
• Handle requests, complaints and follow-ups professionally.
• Escalate complex issues to the appropriate team when needed.
• Maintain accurate records of interactions, requests and resolutions.
• Manage calendars, appointments and scheduling requests.
• Organize and maintain digital files, documents and databases.
• Perform data entry and update customer and admin information.
• Prepare and update reports, spreadsheets, documents and presentations.
• Monitor tasks and deadlines to ensure timely completion.
• Coordinate information between customers, internal teams and external contacts.
• Assist with invoices, expenses and orders as required.
• Support onboarding and internal projects.
• Identify recurring issues and report to the right teams.

Conhecimentos

Communication skills

Customer service

Attention to detail

Organizational skills

Time management

Multitasking

Proactive approach

Ferramentas

CRM systems

Google Workspace

Microsoft Office

Spreadsheets

Descrição da oferta de emprego

Core Code io seeks a highly organized Customer Service & Admin Assistant to deliver outstanding customer support while handling daily administrative tasks. You will coordinate schedules, manage records, and assist internal teams to maintain a professional customer experience.

The role requires excellent communication, attention to detail, and the ability to work with remote teams. A proactive, reliable approach is essential to success in this position.