Remote Chat Support Specialist - Fast, Friendly Help

Core Code io; Mangualde; Presencial; EUR 12 000 - 18 000; Tempo integral

Resumo da oferta

Core Code io is seeking a proactive Chat Support Representative to assist customers through live chat and digital channels. You will deliver fast, accurate, and professional support with strong written communication.

Responsibilities include handling multiple conversations, troubleshooting issues, following procedures, and escalating when needed. This remote role suits those in Portugal with a customer-focused mindset.

Qualificações

• Previous experience in chat support or similar role.
• Excellent written communication and comprehension skills.
• Ability to work efficiently in a fast-paced environment.
• Ability to manage multiple customer conversations while maintaining accuracy.
• Strong organizational and time-management skills.
• Ability to work independently and as part of a remote team.
• Reliable internet connection and a suitable setup for remote work.
• Professional, patient, and customer-oriented attitude.
• English proficiency is required if supporting English-speaking customers.

Responsabilidades

• Respond to customer inquiries through live chat and other digital support channels.
• Provide clear, accurate, and professional responses to customer questions.
• Identify customer needs and provide appropriate solutions or guidance.
• Troubleshoot customer issues and resolve requests efficiently.
• Handle multiple chat conversations while maintaining quality and response speed.
• Escalate complex or unresolved issues to the appropriate team.
• Follow up with customers when additional information or assistance is required.
• Maintain accurate records of customer interactions and resolutions.
• Follow established support procedures, guidelines, and service standards.
• Identify recurring customer issues and communicate relevant feedback to internal teams.
• Maintain a professional, friendly, and helpful tone throughout all customer interactions.

Conhecimentos

Written communication

Typing speed

Customer service

Attention to detail

Problem-solving

Multitasking

Empathy

CRM systems

Ferramentas

CRM systems

Ticketing tools

Descrição da oferta de emprego

Core Code io is seeking a proactive Chat Support Representative to assist customers through live chat and digital channels. You will deliver fast, accurate, and professional support with strong written communication.

Responsibilities include handling multiple conversations, troubleshooting issues, following procedures, and escalating when needed. This remote role suits those in Portugal with a customer-focused mindset.