Remote Customer Support Specialist

Core Code io; Mangualde; Presencial; EUR 14 000 - 21 000; Tempo integral

Resumo da oferta

Core Code io is seeking a Customer Support Agent to assist customers across email, chat, phone, and other channels. The role focuses on delivering accurate information, resolving inquiries, and maintaining a high level of service to ensure a positive customer experience.

The ideal candidate will be a patient communicator, organized, and capable of working effectively within a remote team, providing timely solutions and following established processes.

Qualificações

• Experience in customer support or service roles.
• Ability to work remotely and manage multiple requests.

Responsabilidades

• Respond to customer inquiries via email, chat, phone, or other channels.
• Provide accurate information and clear solutions to questions and concerns.
• Troubleshoot and resolve issues efficiently and professionally.
• Escalate complex issues to the appropriate team.
• Follow up with customers to ensure concerns are addressed.
• Maintain accurate records of interactions and resolutions.
• Identify recurring issues and share feedback with internal teams.
• Follow company policies and customer service standards.
• Maintain a positive, professional, customer-focused attitude.
• Collaborate with internal teams to improve customer experience.

Conhecimentos

Verbal communication

Written communication

Customer service

Active listening

Problem solving

Attention to detail

Multitasking

CRM systems

Time management

Ferramentas

CRM systems

Descrição da oferta de emprego

Core Code io is seeking a Customer Support Agent to assist customers across email, chat, phone, and other channels. The role focuses on delivering accurate information, resolving inquiries, and maintaining a high level of service to ensure a positive customer experience.

The ideal candidate will be a patient communicator, organized, and capable of working effectively within a remote team, providing timely solutions and following established processes.