Relocation Paid: Dutch-Speaking CX Specialist in Lisbon

CloserHire; Lisboa; Presencial; EUR 13 000 - 16 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance from day one

Paid training

Training compensation

22 days annual leave + public holidays

Resumo da oferta

CloserHire is recruiting Dutch-speaking Customer Support Specialists for an on-site role in Lisbon. You will support a premium consumer brand across phone, email and chat, delivering high-quality, personalized service and acting as a brand ambassador.

You will handle inquiries, resolve issues on first contact where possible, identify opportunities to upsell, and maintain accurate records while following internal processes.

Qualificações

• Interest in premium products and customer experience.
• Team player with adaptability in a fast-paced environment.
• Ability to handle both service and sales-oriented conversations.
• Comfortable working with digital tools and multiple systems.
• Customer-focused mindset with attention to detail.
• Strong communication and interpersonal skills.
• Previous experience in customer service or contact center roles is an advantage.

Responsabilidades

• Provide support via phone, email and chat, ensuring a professional and personalized customer experience.
• Handle inbound and outbound contacts, understand customer needs and provide tailored solutions.
• Deliver high-quality service with a strong focus on first contact resolution and upsell opportunities.
• Maintain accurate records and follow internal processes to ensure service excellence.

Conhecimentos

Dutch language

Customer service

Communication

Sales awareness

Descrição da oferta de emprego

CloserHire is recruiting Dutch-speaking Customer Support Specialists for an on-site role in Lisbon. You will support a premium consumer brand across phone, email and chat, delivering high-quality, personalized service and acting as a brand ambassador.

You will handle inquiries, resolve issues on first contact where possible, identify opportunities to upsell, and maintain accurate records while following internal processes.