Dutch-Speaking Customer Service Agent — Lisbon Relocation

CloserHire; Lisboa; Presencial; EUR 13 000 - 17 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Accommodation

Relocation assistance

Meal allowance

Health insurance

Holiday and Christmas allowances

Onboarding/training

Resumo da oferta

CloserHire recruits for this role on behalf of our client. We are seeking a customer support professional to assist small and medium-sized business clients in Lisbon, delivering phone, email, and chat support and guiding users through product usage.

You will work a 40-hour week on-site with relocation and accommodation support, enjoying a competitive package and health insurance from day one.

Qualificações

• High school diploma or equivalent.
• Willingness to work rotational shifts, including evenings and weekends.
• Previous customer service experience is an advantage, ideally in a support or contact center environment.
• Ability to work independently and manage client issues effectively.
• Customer-oriented mindset with clear and professional communication.
• Comfortable working with digital tools and online platforms.
• English skills for internal communication.

Responsabilidades

• Support SMB clients via phone, email, and chat, assisting with account setup and product usage.
• Provide pre- and post-support for self-service digital advertising products and troubleshoot issues.
• Guide clients on using tools to improve online campaigns and identify recurring issues.
• Share customer feedback and product insights to support service improvements.
• Coordinate with teams to resolve client issues and ensure a smooth experience.

Conhecimentos

Customer service

Communication

Problem solving

Independence

Formação académica

High school diploma or equivalent

Descrição da oferta de emprego

CloserHire recruits for this role on behalf of our client. We are seeking a customer support professional to assist small and medium-sized business clients in Lisbon, delivering phone, email, and chat support and guiding users through product usage.

You will work a 40-hour week on-site with relocation and accommodation support, enjoying a competitive package and health insurance from day one.