Regional Client Services Director – Market Research

TGM Research; Lisboa; Hybrid; EUR 90,000 - 140,000; Full time

Benefits offered by this job

Fully remote role

B2B contract setup

Competitive salary and bonuses

International team

Professional development

MacBook

21 days holiday plus bank holidays

Job summary

TGM Research is seeking a Client Service Director to own the commercial success of the EMEA & Americas region. You will lead the client service teams, set the sales and account strategy, and drive regional revenue and profitability.

You will translate company strategy into action, lead high-level pitches and client meetings, mentor the team, and oversee proposals, timelines and sampling strategies. This leadership role requires a strong market research and sales background and fluency in English.

Qualifications

• 5-10 years in market research, online panels or a related industry.
• Proven track record in sales and business development.
• Experience owning regional or territory revenue targets.
• Hands-on experience leading and developing a team.
• Fluent written and spoken English.

Responsibilities

• Own the region's sales targets, P&L and profitability.
• Lead strategic sales initiatives to open new markets and drive revenue growth.
• Translate company strategy into action across the regional client service team.
• Lead high-level pitches, negotiations and client meetings to win new clients and grow existing accounts.
• Lead, mentor and develop the client service team, fostering a culture of excellence.
• Set direction on sales and account management to keep clients satisfied and loyal.
• Review and approve complex proposals and quotes prepared by junior team members.
• Oversee the regional project portfolio, resourcing and timelines.
• Set sampling strategies and contribute to fieldwork quality standards.
• Provide senior oversight on complex, high-profile projects.
• Track KPIs and territory performance, identifying ways to reduce costs and improve margins.
• Represent TGM Research at conferences and industry events, and work with other teams to shape new products and services

Skills

Sales leadership

Team management

Market research

P&L management

English fluency

Job description

TGM Research is seeking a Client Service Director to own the commercial success of the EMEA & Americas region. You will lead the client service teams, set the sales and account strategy, and drive regional revenue and profitability.

You will translate company strategy into action, lead high-level pitches and client meetings, mentor the team, and oversee proposals, timelines and sampling strategies. This leadership role requires a strong market research and sales background and fluency in English.