Global Director, Customer Success & Growth

BitSight; Lisboa; Hybrid; EUR 86,000 - 110,000; Full time

Job summary

Bitsight seeks a Director of Customer Success to lead its international CS organization across EMEA, APAC, and LATAM. You will oversee ~13 CSMs, manage senior contributors, and ensure consistent, high-quality renewal and expansion outcomes while partnering with Sales and Product.

The role emphasizes executive relationships, risk management, and a data-driven approach using AI-enabled practices to scale client success across diverse markets.

Qualifications

• 10+ years in Customer Success or related post-sale function in enterprise SaaS.
• 5+ years of people leadership, with multiple layers of management.
• Experience leading CS across multiple segments and complex enterprises.
• Executive presence with strong stakeholder management and commercial judgment.
• Ability to operate across cultures and time zones in a distributed organization.
• Experience in cybersecurity domain and familiarity with AI-enabled CS practices.

Responsibilities

• Lead and develop a geographically distributed CS organization across regions.
• Directly manage senior CSMs for strategic accounts and down-market teams.
• Set clear engagement standards, success planning, and risk management processes.
• Monitor account health and risk, initiating action plans and resource allocation.
• Build executive relationships with key customers and manage complex escalations.
• Collaborate with Sales, Account Management, Product, and Enablement on regional strategy.
• Represent regional needs to Product and cross-functional partners with data-driven priorities.
• Use adoption and team data, plus AI insights, to boost productivity and outcomes.

Skills

Customer Success Leadership

Strategic Accounts

Executive Presence

Cross-functional Leadership

Analytical Thinking

Tools

AI tools

Job description

Bitsight seeks a Director of Customer Success to lead its international CS organization across EMEA, APAC, and LATAM. You will oversee ~13 CSMs, manage senior contributors, and ensure consistent, high-quality renewal and expansion outcomes while partnering with Sales and Product.

The role emphasizes executive relationships, risk management, and a data-driven approach using AI-enabled practices to scale client success across diverse markets.