Production Support Engineer

act digital; Lisboa; Híbrido; EUR 55 000 - 75 000; Tempo integral

Resumo da oferta

act digital is seeking an experienced Production Support Engineer in Lisbon to ensure stability, availability, and performance of critical production environments within a banking context.

You will monitor batch workflows, support RUN operations, and coordinate incident management with cross-functional teams in a hybrid work model.

Qualificações

• Strong experience in Production Support / RUN Operations, including batch scheduling and monitoring with Control-M and VTOM, incident management, troubleshooting, SLA monitoring, and release support.
• Solid knowledge of Linux and Windows environments, shell scripting, networking fundamentals, middleware administration, and deployments using Tomcat, Apache, JDBC, JNDI, JMS, LDAP, and Keycloak.
• Hands-on experience with file transfer and operational platforms, including Axway CFT, OpenSSH, XDI, ServiceNow, Dynatrace, Zabbix, or Carine.
• Familiarity with DevOps and automation practices using Jenkins, GitLab CI/CD, Ansible, and observability best practices.
• Knowledge of ITIL v4 and experience working in Agile environments.
• Strong communication, reporting, stakeholder management, and problem-solving skills.
• Proactive, detail-oriented, and comfortable working within business-critical production environments.

Responsabilidades

• Ensure the stability, availability, and performance of production environments.
• Monitor and manage batch workflows, schedules, and production processing activities.
• Provide Level 2 support, troubleshoot incidents, perform root cause analysis, and coordinate escalations.
• Manage file transfer operations and resolve transfer-related incidents.
• Support production releases, deployments, changes, and operational interventions.
• Monitor infrastructure and application performance, identifying and resolving issues proactively.
• Maintain operational documentation, procedures, runbooks, and reporting.
• Collaborate with AppOps, DevOps, Infrastructure, and Development teams to improve operational efficiency and reliability.
• Contribute to automation, observability, and continuous improvement initiatives.
• Participate in on-call activities after the onboarding period.

Conhecimentos

Production Support / RUN Operations

Batch scheduling

Control-M

VTOM

Linux environments

Windows environments

Shell scripting

Incident management

DevOps

Ferramentas

Tomcat

Apache

JDBC

JNDI

LDAP

Keycloak

Axway CFT

OpenSSH

XDI

ServiceNow

Dynatrace

Zabbix

Carine

Jenkins

GitLab CI/CD

Ansible

Descrição da oferta de emprego

We are looking for an experienced Production Support Engineer to join a leading banking organization. You will be responsible for ensuring the stability, availability, and performance of critical production environments, supporting RUN operations, incident management, monitoring activities, and continuous improvement initiatives across complex infrastructure and application landscapes.

Location: Lisbon, Portugal

Work Model: Hybrid

Responsibilities:

• Ensure the stability, availability, and performance of production environments.
• Monitor and manage batch workflows, schedules, and production processing activities.
• Provide Level 2 support, troubleshoot incidents, perform root cause analysis, and coordinate escalations.
• Manage file transfer operations and resolve transfer-related incidents.
• Support production releases, deployments, changes, and operational interventions.
• Monitor infrastructure and application performance, identifying and resolving issues proactively.
• Maintain operational documentation, procedures, runbooks, and reporting.
• Collaborate with AppOps, DevOps, Infrastructure, and Development teams to improve operational efficiency and reliability.
• Contribute to automation, observability, and continuous improvement initiatives.
• Participate in on-call activities after the onboarding period.

Requirements:

• Strong experience in Production Support / RUN Operations, including batch scheduling and monitoring with Control-M and VTOM, incident management, troubleshooting, SLA monitoring, and release support.
• Solid knowledge of Linux and Windows environments, shell scripting, networking fundamentals, middleware administration, and application deployments using technologies such as Tomcat, Apache, JDBC, JNDI, JMS, LDAP, and Keycloak.
• Hands-on experience with file transfer and operational platforms, including Axway CFT, OpenSSH, XDI, ServiceNow, Dynatrace, Zabbix, or Carine.
• Familiarity with DevOps and automation practices using Jenkins, GitLab CI/CD, Ansible, and observability best practices.
• Knowledge of ITIL v4 and experience working in Agile environments.
• Strong communication, reporting, stakeholder management, and problem-solving skills.
• Proactive, detail-oriented, and comfortable working within business-critical production environments.