Hybrid Production Support Engineer – Banking Systems

act digital; Lisboa; Híbrido; EUR 42 000 - 65 000; Tempo integral

Resumo da oferta

act digital in Lisbon is seeking a Mid Production Support Engineer to help keep critical production systems stable and highly available in a banking and leasing environment.

You'll monitor environments, manage batch processing with Control-M and VTOM, handle incidents, coordinate file transfers, and support production releases in a collaborative, international team with a hybrid work model.

Qualificações

• Experience with Linux, Windows, or Open Systems environments.
• Knowledge of batch scheduling and workload automation tools such as Control-M and/or VTOM.
• Understanding of file transfer technologies including Axway CFT, OpenSSH, or XDI.
• Experience with monitoring and observability tools such as Zabbix, Carine, or Dynatrace.
• Familiarity with ServiceNow and ITIL-based support processes.
• Exposure to middleware technologies including Tomcat and Apache.
• Basic scripting and command-line skills.
• Understanding of DevOps, production support, incident management, and operational best practices.
• Strong communication skills, proactivity, rigor, reporting mindset, and teamwork capabilities.

Responsabilidades

• Monitor, operate, and support production environments and business-critical applications.
• Supervise and manage batch processing activities using Control-M and VTOM.
• Investigate, troubleshoot, and resolve incidents related to batch jobs, file transfers, application availability, and system performance.
• Manage and monitor file transfers through Axway CFT, OpenSSH, and XDI platforms.
• Participate in production releases, change management activities, and deployment support.
• Maintain operational documentation, CMDB updates, monitoring procedures, and reporting while contributing to process automation and continuous improvement initiatives.

Conhecimentos

Batch scheduling

Incident management

Communication

Teamwork

Ferramentas

Control-M

VTOM

Axway CFT

OpenSSH

XDI

Zabbix

Carine

Dynatrace

Tomcat

Apache

ServiceNow

ITIL

Descrição da oferta de emprego

act digital in Lisbon is seeking a Mid Production Support Engineer to help keep critical production systems stable and highly available in a banking and leasing environment.

You'll monitor environments, manage batch processing with Control-M and VTOM, handle incidents, coordinate file transfers, and support production releases in a collaborative, international team with a hybrid work model.