Production Support & Automation Analyst

Inetum Portugal; Porto; On-site; EUR 32,000 - 52,000; Full time

Job summary

Inetum Portugal is seeking an experienced Application Support Analyst to ensure stability and performance of critical business applications. You will provide technical and functional support, manage incidents, and coordinate with multiple teams to sustain reliable production services.

The role requires collaboration with development, infrastructure, and operations teams to maintain service quality, drive improvements, and support successful production releases.

Qualifications

• 3 to 5 years of Application/Production Support experience.
• Experience with enterprise applications and ITIL processes.
• Knowledge of monitoring, automation, and operational excellence practices.
• Experience in incident, problem, change, and release management.
• Ability to collaborate across cross-functional teams.

Responsibilities

• Provide timely technical and functional support for business-critical applications.
• Investigate, troubleshoot, and resolve incidents with minimal business disruption.
• Coordinate with development, infrastructure, production and operations teams.
• Ensure smooth execution of workflows, batch processes, file transfers, and jobs.
• Monitor health and proactively identify issues before end users.
• Communicate incident status, resolutions and service updates to stakeholders.

Skills

Production Support / Application _?

Tools

Oracle Database

Ansible

Dynatrace

ServiceNow

Job description

Inetum Portugal is seeking an experienced Application Support Analyst to ensure stability and performance of critical business applications. You will provide technical and functional support, manage incidents, and coordinate with multiple teams to sustain reliable production services.

The role requires collaboration with development, infrastructure, and operations teams to maintain service quality, drive improvements, and support successful production releases.