Senior Production & Application Support Analyst

Inetum; Porto; On-site; EUR 24,000 - 42,000; Full time

Job summary

Inetum, a European leader in digital services, is seeking an experienced Application Support Analyst in Porto to ensure the stability and performance of critical business applications. You will provide technical and functional support, manage incidents, and collaborate with development, infrastructure, and operations teams.

You will monitor health, support production releases, and contribute to continuous improvement through automation and documentation, aligning with ITIL practices and service

Qualifications

• 3 to 5 years of experience in Application Support or similar role.
• Experience supporting business-critical applications in complex enterprise environments.
• Strong understanding of production environments and infrastructure dependencies.
• Experience in incident, problem, change, and release management.
• Knowledge of application monitoring, automation, and operational excellence practices.

Responsibilities

• Provide timely and effective technical and functional support for business-critical applications.
• Investigate, troubleshoot, and resolve incidents while ensuring minimal disruption to business operations.
• Coordinate with development, infrastructure, production, and operations teams to resolve complex issues.
• Ensure the smooth execution of application workflows, batch processes, file transfers, and scheduled jobs.
• Monitor application health and proactively identify potential issues before they impact end users.
• Communicate incident status, resolutions, and service updates to stakeholders and users.
• Manage incidents, problems, changes, and service requests in accordance with ITIL best practices.
• Perform root cause analysis and implement preventive measures to reduce recurring incidents.
• Handle functional change requests and coordinate implementations across different teams.
• Support production releases and ensure successful deployment activities.
• Develop and maintain operational procedures, support documentation, and knowledge base articles.
• Implement monitoring solutions and automate repetitive operational tasks.
• Analyze system performance and identify opportunities for service improvements.
• Contribute to the optimization of support processes and operational efficiency.
• Create operational controls and reporting mechanisms to ensure service quality and compliance.

Skills

ITIL

Oracle DB

Ansible

Dynatrace

ServiceNow

Production support

Monitoring

Incident management

Release management

Job description

Inetum, a European leader in digital services, is seeking an experienced Application Support Analyst in Porto to ensure the stability and performance of critical business applications. You will provide technical and functional support, manage incidents, and collaborate with development, infrastructure, and operations teams.

You will monitor health, support production releases, and contribute to continuous improvement through automation and documentation, aligning with ITIL practices and service