Proactive Multi-Channel Support Specialist

Simera; Viseu; Presencial; EUR 18 000 - 24 000; Tempo integral

Resumo da oferta

Simera is seeking a proactive Customer Support Specialist to provide exceptional service to customers across email, chat, phone, and other channels from our Viseu office in Portugal. You will listen to needs, resolve issues, and deliver accurate, timely solutions with a professional, friendly approach.

You will collaborate with internal teams to resolve concerns, maintain accurate records of interactions, and identify recurring issues to help improve the overall customer experience.

Qualificações

• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Problem-solving and critical-thinking abilities.
• Ability to understand customer concerns and provide effective solutions.
• Strong attention to detail and organizational skills.

Responsabilidades

• Respond to customer inquiries through email, chat, phone, or other support channels.
• Understand customer needs and provide clear, accurate, and professional assistance.
• Troubleshoot and resolve customer issues in a timely manner.
• Escalate complex or technical issues to the appropriate team when necessary.
• Follow up with customers to ensure their issues are fully resolved.
• Maintain accurate records of customer interactions, requests, and resolutions.
• Identify recurring customer issues and communicate trends or feedback to the relevant teams.
• Follow company policies, procedures, and service standards.
• Maintain a professional, positive, and customer-focused approach in every interaction.
• Collaborate with internal teams to resolve customer concerns and improve the overall customer experience.

Conhecimentos

Communication skills

Customer service

Problem solving

Multitasking

CRM systems

Attention to detail

Ferramentas

CRM systems

Descrição da oferta de emprego

Simera is seeking a proactive Customer Support Specialist to provide exceptional service to customers across email, chat, phone, and other channels from our Viseu office in Portugal. You will listen to needs, resolve issues, and deliver accurate, timely solutions with a professional, friendly approach.

You will collaborate with internal teams to resolve concerns, maintain accurate records of interactions, and identify recurring issues to help improve the overall customer experience.