Part-Time Remote Chat Support Specialist

Simera; Viseu; Presencial; EUR 10 000 - 15 000; Tempo integral

Resumo da oferta

Simera is seeking a proactive Chat Support Representative to assist customers through live chat and digital channels. The role emphasizes fast, accurate, and friendly support from a remote setting in Portugal.

You will respond to inquiries, troubleshoot issues, and maintain clear records while upholding service standards. Excellent written communication and the ability to multitask are essential to succeed in this fast-paced, remote team.

Qualificações

• Previous chat support or customer service experience.
• Excellent written communication and comprehension.
• Ability to work in a fast-paced environment.
• Ability to manage multiple conversations with accuracy.
• Strong organizational and time-management skills.
• Ability to work remotely.
• English proficiency for English-speaking customers.

Responsabilidades

• Respond to customer inquiries via live chat and other digital channels.
• Provide clear, accurate, and professional responses to customer questions.
• Identify customer needs and guide to solutions.
• Troubleshoot issues and resolve requests efficiently.
• Manage multiple chat conversations with quality and speed.
• Escalate complex issues to the appropriate team.
• Follow up with customers when more information is needed.
• Maintain accurate records of customer interactions and resolutions.
• Adhere to support procedures and service standards.
• Relay recurring issues and feedback to internal teams.
• Maintain a friendly, professional tone in all interactions.

Conhecimentos

Excellent written communication

Typing skills

Customer service

Attention to detail

Problem solving

Multitasking

Clear written communication

Patience and empathy

CRM systems experience

Quick learner

Ferramentas

CRM systems

Ticketing tools

Live chat platforms

Descrição da oferta de emprego

Simera is seeking a proactive Chat Support Representative to assist customers through live chat and digital channels. The role emphasizes fast, accurate, and friendly support from a remote setting in Portugal.

You will respond to inquiries, troubleshoot issues, and maintain clear records while upholding service standards. Excellent written communication and the ability to multitask are essential to succeed in this fast-paced, remote team.