Ads Operations Support Expert – Lisbon, Portugal

Velenosi&Meredith; Oeiras; Presencial; EUR 12 000 - 16 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private health & dental insurance

Meal card

22 days annual leave

Holiday & Christmas bonuses paid montl

Portuguese employment contract

Resumo da oferta

Velenosi&Meredith is seeking an Operations Customer Expert in Portugal to support users across phone, email, and chat, addressing ad-related issues, payments, access, and policy questions. You will ensure a high-quality customer experience and guide users through platform features.

The role requires C1/C2 English, strong communication and problem-solving skills, and the ability to work in a 24/7 rotating environment. Local residency in Portugal is essential.

Qualificações

• C1/C2 English (written & spoken)
• Strong communication and problem-solving skills
• Customer service experience is an advantage
• Comfortable working in a 24/7 rotational environment
• Must be currently based in Portugal
• Ability to manage multiple cases independently

Responsabilidades

• Support users via phone, email, and chat
• Resolve issues involving ads, accounts, payments, and access
• Troubleshoot advertising and platform-related issues
• Explain advertising policies and account requirements
• Guide users through platform features and processes
• Maintain high customer satisfaction and first-contact resolution
• Escalate complex cases and ensure proper documentation

Conhecimentos

English proficiency

Communication skills

Problem-solving

Customer service experience

Descrição da oferta de emprego

Velenosi&Meredith is seeking an Operations Customer Expert in Portugal to support users across phone, email, and chat, addressing ad-related issues, payments, access, and policy questions. You will ensure a high-quality customer experience and guide users through platform features.

The role requires C1/C2 English, strong communication and problem-solving skills, and the ability to work in a 24/7 rotating environment. Local residency in Portugal is essential.