Customer Support Specialist PT

Core Code io; Mangualde; Presencial; EUR 26 000 - 38 000; Tempo integral

Resumo da oferta

Core Code io seeks a proactive Customer Support Specialist to deliver exceptional support across email, chat, phone, and other channels. You’ll understand customer needs, resolve issues promptly, and ensure a positive experience with every interaction. Strong communication, problem-solving, and organization are essential.

Join a collaborative team and help improve customer satisfaction through accurate responses, timely follow-ups, and clear documentation.

Qualificações

• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Problem-solving and critical-thinking abilities.
• Ability to understand customer concerns and provide effective solutions.
• Strong attention to detail and organizational skills.
• Ability to multitask and manage multiple customer requests efficiently.
• Comfortable working with customer support platforms, CRM systems, and other digital tools.
• Ability to remain calm and professional when handling difficult or frustrated customers.
• Strong computer skills and ability to learn new software quickly.
• By applying to this position, we'll create your Simera Professional Key (SPK) - a unique key that helps you connect with employers, stand out, and secure the right match.

Responsabilidades

• Respond to customer inquiries through email, chat, phone, or other support channels.
• Understand customer needs and provide clear, accurate, and professional assistance.
• Troubleshoot and resolve customer issues in a timely manner.
• Escalate complex or technical issues to the appropriate team when necessary.
• Follow up with customers to ensure their issues are fully resolved.
• Maintain accurate records of customer interactions, requests, and resolutions.
• Identify recurring customer issues and communicate trends or feedback to the relevant teams.
• Follow company policies, procedures, and service standards.
• Maintain a professional, positive, and customer-focused approach in every interaction.
• Collaborate with internal teams to resolve customer concerns and improve the overall customer experience.

Conhecimentos

Verbal & written communication

Customer service

Problem solving

Understanding customer needs

Attention to detail

Multitasking

CRM systems

Dealing with difficult customers

Learning new software

SPK awareness

Ferramentas

CRM systems

Descrição da oferta de emprego

We are seeking a proactive and customer-focused Customer Support Specialist to provide exceptional support to customers and ensure a positive experience at every interaction. The ideal candidate is a strong communicator who can understand customer needs, resolve issues efficiently, and provide accurate and timely solutions across different communication channels.

Responsibilities

• Respond to customer inquiries through email, chat, phone, or other support channels.
• Understand customer needs and provide clear, accurate, and professional assistance.
• Troubleshoot and resolve customer issues in a timely manner.
• Escalate complex or technical issues to the appropriate team when necessary.
• Follow up with customers to ensure their issues are fully resolved.
• Maintain accurate records of customer interactions, requests, and resolutions.
• Identify recurring customer issues and communicate trends or feedback to the relevant teams.
• Follow company policies, procedures, and service standards.
• Maintain a professional, positive, and customer-focused approach in every interaction.
• Collaborate with internal teams to resolve customer concerns and improve the overall customer experience.

Required Skills

• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Problem-solving and critical-thinking abilities.
• Ability to understand customer concerns and provide effective solutions.
• Strong attention to detail and organizational skills.
• Ability to multitask and manage multiple customer requests efficiently.
• Comfortable working with customer support platforms, CRM systems, and other digital tools.
• Ability to remain calm and professional when handling difficult or frustrated customers.
• Strong computer skills and ability to learn new software quickly.
• By applying to this position, we'll create your Simera Professional Key (SPK) - a unique key that helps you connect with employers, stand out, and secure the right match.