Beauty Advisor & Italian-Speaking CS Rep — Porto (Onsite)

Cross Border Talents; Porto; On-site; EUR 22,500 - 27,500; Full time

Benefits offered by this job

Comprehensive product training

Training compensation

Health insurance from day one

Meal allowance via prepaid card

Christmas and holiday allowances

Apartment benefit for eligible employees

Flight ticket reimbursement for those moving for the role

Job summary

A multinational client in Porto seeks Customer Service Representatives - Beauty Advisors fluent in Italian and English. Responsibilities include supporting customers through various channels, offering beauty advice, and maintaining records. Ideal candidates are customer-oriented with a passion for beauty. A valid EU ID or residence card is mandatory. This role offers comprehensive training, health insurance, and various allowances.

Qualifications

• Passion for beauty and skincare.
• Previous experience in customer service or beauty advisory is a plus.
• Ability to work in a dynamic and fast-paced environment.
• EU ID or a valid residence card for Portugal is a MUST.

Responsibilities

• Provide customer support via live chat, phone, emails, and web forms.
• Handle inquiries related to product information, beauty advice, returns, deliveries, and refunds.
• Offer personalized beauty recommendations and care advice.
• Address customer concerns regarding data privacy (GDPR) and subscription management.
• Process and report health-related customer concerns following internal guidelines.
• Maintain accurate records of customer interactions and feedback.

Skills

Fluent in Italian (C2 level)

Proficient in English (B2 level)

Strong communication and interpersonal skills

Customer-oriented mindset with problem-solving abilities

Job description

A multinational client in Porto seeks Customer Service Representatives - Beauty Advisors fluent in Italian and English. Responsibilities include supporting customers through various channels, offering beauty advice, and maintaining records. Ideal candidates are customer-oriented with a passion for beauty. A valid EU ID or residence card is mandatory. This role offers comprehensive training, health insurance, and various allowances.