German-Speaking Beauty Advisor – Luxury Brand & Perks

TP; Porto; On-site; EUR 26,000 - 34,000; Full time

Benefits offered by this job

Health Insurance

Relocation assistance

Meal allowance

Free healthy meals

Access to language courses

Sport activities

Social events

Job summary

A global beauty company in Porto is seeking a Customer Care representative to manage customer inquiries through various channels. The ideal candidate must be fluent in German (C2) and possess strong communication skills in English. Responsibilities include providing product advice, resolving inquiries, and ensuring high customer satisfaction. This role offers additional benefits such as health insurance, meal allowances, and opportunities for personal development.

Qualifications

• Fluent in German (C2) and good English (B2).
• Excellent communication skills and strong customer focus.
• Prior experience in Cosmetics and Luxury sector is a plus.

Responsibilities

• Manage customer contact via live chat, phone, and social media.
• Provide product and beauty advice professionally.
• Handle consumer requests and complaints.

Skills

Fluent written and verbal communication skills in German

Good knowledge of English

Excellent communication skills

Customer orientation

Problem-solving skills

Teamwork

Agile computer skills

Job description

A global beauty company in Porto is seeking a Customer Care representative to manage customer inquiries through various channels. The ideal candidate must be fluent in German (C2) and possess strong communication skills in English. Responsibilities include providing product advice, resolving inquiries, and ensuring high customer satisfaction. This role offers additional benefits such as health insurance, meal allowances, and opportunities for personal development.