Global Premium Subscriptions Support Specialist

Cross Border Talents; Lisboa; Presencial; EUR 18 000 - 30 000; Tempo integral

Resumo da oferta

Cross Border Talents is seeking an English-speaking customer operations specialist to support subscribers of a premium digital service. You will help users navigate their subscription, use features and resolve account or technical questions.

Join an international team focused on clear communication, practical problem solving and delivering a professional, empathetic service experience across social, messaging and AI channels.

Qualificações

• Fluent English required for written and spoken communication.
• Ability to follow procedures and handle customer information accurately.
• Strong problem-solving and active listening skills.

Responsabilidades

• Support customers throughout the subscription lifecycle, from sign-up to renewal.
• Answer questions about payments, plan changes and account access.
• Help customers discover relevant premium features.
• Deliver a professional and empathetic service experience.

Conhecimentos

Fluent English

Descrição da oferta de emprego

Cross Border Talents is seeking an English-speaking customer operations specialist to support subscribers of a premium digital service. You will help users navigate their subscription, use features and resolve account or technical questions.

Join an international team focused on clear communication, practical problem solving and delivering a professional, empathetic service experience across social, messaging and AI channels.