Portuguese-Speaking Solutions Consultant in Sofia

Mercier Consultancy Group; Portugal; Presencial; EUR 20 000 - 33 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Fully paid training

Health insurance

Relocation package

Performance bonus

Office in Sofia

Career development

Resumo da oferta

Mercier Consultancy Group is seeking a dynamic Portuguese-speaking Solutions Consultant to join our Sofia-based team in Bulgaria. You will leverage your language skills to resolve client issues and drive operational excellence within a leading customer support services firm.

Role requires native/fluent Portuguese, strong English, and a positive problem-solving mindset. A fully paid relocation package and ongoing career development opportunities are provided.

Qualificações

• Native or fluent Portuguese (spoken and written) is mandatory.
• Previous experience in the customer support services industry is desirable.
• Strong proficiency in English for international teamwork.
• High level of digital literacy and aptitude for learning new internal support systems.

Responsabilidades

• Act as a primary point of contact for Portuguese-speaking clients, providing expert assistance and tailored solutions.
• Navigate complex customer support services software to ensure accurate resolution of inquiries and technical issues.
• Maintain high levels of customer satisfaction by delivering professional, empathetic, and efficient communication.
• Collaborate with cross-functional teams to elevate and resolve high-priority client concerns.
• Document all interactions meticulously within the internal CRM to maintain quality standards in customer support.
• Contribute to the continuous improvement of support protocols within the center.
• Achieve individual and team-based KPIs focused on quality, speed, and overall client retention.

Conhecimentos

Portuguese

Customer support

Problem solving

English

Descrição da oferta de emprego

Mercier Consultancy Group is seeking a dynamic Portuguese-speaking Solutions Consultant to join our Sofia-based team in Bulgaria. You will leverage your language skills to resolve client issues and drive operational excellence within a leading customer support services firm.

Role requires native/fluent Portuguese, strong English, and a positive problem-solving mindset. A fully paid relocation package and ongoing career development opportunities are provided.