Portuguese Speaking Messaging Support Specialist (Athens)

Mercier Consultancy Group; Portugal; Presencial; EUR 18.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully Paid Relocation

Health Insurance

13th and 14th salaries

Monthly Performance Bonus

Training Programs

Descripción de la vacante

Mercier Consultancy Group is seeking Portuguese-speaking Customer Experts to join a global messaging app team in Greece. This role requires native Portuguese and strong English skills, with relocation to Athens offered and supported.

Ideal candidates have experience in social media or digital communications and excel in empathetic, clear written communication while collaborating across international teams.

Formación

• Native or fluent Portuguese is mandatory.
• Professional English ability to collaborate in an international team.
• Experience in social media, customer service or digital communications is valued.
• Willingness to relocate to Athens, Greece.

Responsabilidades

• Provide high-quality support to users of a leading global messaging app.
• Manage daily inquiries via digital channels, ensuring user satisfaction.
• Monitor social media trends to improve user experience.
• Resolve technical and non-technical issues with a brand-aligned tone.
• Collaborate with international teams across time zones.
• Contribute to continuous improvement of support workflows.

Conocimientos

Portuguese (native/fluent)

English proficiency

Customer service experience

Written communication

Cross-cultural collaboration

Descripción del empleo

Mercier Consultancy Group is seeking Portuguese-speaking Customer Experts to join a global messaging app team in Greece. This role requires native Portuguese and strong English skills, with relocation to Athens offered and supported.

Ideal candidates have experience in social media or digital communications and excel in empathetic, clear written communication while collaborating across international teams.