Portuguese Speaking Customer Service Specialist

Cross Border Talents; Lisboa; Presencial; EUR 15 000 - 21 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Benefits per policy

Resumo da oferta

Cross Border Talents is seeking a Portuguese speaking Customer Service Specialist in Lisbon to provide support via phone, email and chat in Portuguese and English. The role requires clear communication, accuracy, and a proactive approach to resolving customer inquiries and issues.

You will work in a fast-paced, multicultural environment with comprehensive training and opportunities for growth. Health insurance and benefits are included as per company policy.

Qualificações

• Native-level proficiency in European Portuguese (PT).
• English at B2 level.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to adapt to a fast-paced and dynamic work environment.
• Previous customer service experience is a plus.
• Comprehensive training provided to ensure success.
• Opportunities for professional growth in a supportive, multicultural environment.
• Health insurance and other benefits as per company policy.

Responsabilidades

• Provide exceptional customer support via phone, email, and chat in Portuguese and English.
• Address inquiries, complaints, and issues with professionalism and efficiency.
• Ensure accurate and timely resolutions to customer problems.
• Collaborate with internal teams to expedite and resolve complex issues.
• Maintain up-to-date knowledge of products, services, and company policies.
• Document all customer interactions and feedback accurately.

Conhecimentos

Portuguese native

English B2

Communication skills

Interpersonal skills

Problem solving

Attention to detail

Adaptability

Customer service exp

Descrição da oferta de emprego

Portuguese speaking Customer Service Specialist

Work Schedule:

• Monday to Sunday: 08:00 AM - 08:00 PM (rotational shifts)
• 8-hour shifts with 2 rotational days off per week

Compensation:

• Competitive salary package (details available during the recruitment process)
• Additional performance and attendance bonuses available

Key Responsibilities:

• Provide exceptional customer support via phone, email, and chat in Portuguese and English.
• Address customer inquiries, complaints, and issues with professionalism and efficiency.
• Ensure accurate and timely resolutions to customer problems.
• Collaborate with internal teams to expedite and resolve complex issues.
• Maintain up-to-date knowledge of products, services, and company policies.
• Document all customer interactions and feedback accurately.

Qualifications:

• Language Skills:
  • Native-level proficiency in European Portuguese.
  • B2 level proficiency in English.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to adapt to a fast-paced and dynamic work environment.
• Previous experience in customer service or related roles is a plus.
• Comprehensive training to ensure success in the role.
• Opportunities for professional growth within a supportive and multicultural environment.
• Health insurance and other benefits as per company policy.