Customer Support Specialist –Banking (Portuguese Language)

CB Talents SP; Lisboa; Presencial; EUR 13 000 - 15 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Training provided

Health insurance

Paid time off

Resumo da oferta

CB Talents SP in Lisbon, Portugal, is seeking a Customer Support Specialist (Portuguese) to deliver high-quality support for Banco Montepio's banking line. You will clarify inquiries, process requests, and track transactions while adhering to internal and regulatory procedures.

The role requires contact center experience and strong communication skills, with a 40-hour work week and rotating shifts from 08:00 to 00:00.

Qualificações

• Education: 12th grade completion, ongoing university studies, or a Bachelor's degree.
• Languages: English minimum B2 level + Portuguese C1 or native.
• Banking knowledge is required.

Responsabilidades

• Clarifying customer inquiries, processing requests, and tracking client transactions.
• Strictly adhering to internal and regulatory procedures.
• Fostering relationships built on trust, safety, and proximity.
• Efficiently managing contacts to ensure maximum customer satisfaction and loyalty.

Conhecimentos

Communication

Interpretation

Customer-oriented

Computer literacy

Under pressure

Team player

Banking knowledge

Formação académica

12th grade or higher

Descrição da oferta de emprego

Customer Support Specialist – (Portuguese Language)

Lisbon, Portugal

As an Operations Customer Expert, you will deliver high-quality support for Banco Montepio's banking line. Key duties include:

• Clarifying customer inquiries, processing requests, and tracking client transactions.
  
• Strictly adhering to internal and regulatory procedures.
  
• Fostering relationships built on trust, safety, and proximity.
  
• Efficiently managing contacts to ensure maximum customer satisfaction and loyalty.
  

Requirements

• Education: 12th grade completion, ongoing university studies, or a Bachelor's degree.
  
• Languages: Minimum B2 level in English +Portuguese Language C1 or Native.
• Technical Knowledge: Banking technical knowledge required.
  
• Experience: Contact center experience (inbound and/or outbound), preferably in the banking sector.
  
• Key Skills:
  • Excellent oral and written communication
    
  • Strong interpretation and reasoning/argumentation skills
    
  • Customer- and results-oriented mindset
    
  • User-level computer proficiency
    
  • Ability to work effectively under pressure
    
  • Great interpersonal skills and enthusiasm for teamwork
    

Paid Training Details

• Duration: 23 business days, Monday to Friday, 09:00 to 18:00.
• Training Allowance:
  • €10.00/day (€50.00/week) paid upon successful completion.

Benefits

Monthly Gross Salary Simulation (based on 22 working days):

• Base Salary: €920.00
  
• Christmas Allowance (1/12th): €76.67
  
• Holiday Allowance (1/12th): €76.67
  
• Food Allowance (€7.00/day on prepaid card, tax-exempt): €154.00
  
• Total Gross Salary: €1,227.33 / month
  
• Performance Bonus: Up to €100.00 / month (gross)
  

Benefits & Contract Terms:

• Contract Type: Open-ended contract for uncertain term (expected duration of 12 months, renewable for another 12 months; permanent contract after 2 years).
  
• Health Coverage: Private health and dental insurance after signing the contract (requires NIF and Social Security number).
  
• Paid Leave: Standard Portuguese public holidays apply (working on a holiday grants a compensatory day off).
  

Work Schedule & Location

• Working Hours: 40 hours per week (8 hours/day + 1-hour lunch break).
  
• Shifts: Rotating shifts between 08:00 and 00:00 (Monday to Sunday).