Customer Support Specialist –Banking (Portuguese Language)

Savior Artigos Texteis Lda; Lisboa; Presencial; EUR 13 000 - 15 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Paid leave

Training program with stipend

Resumo da oferta

Savior Artigos Texteis Lda is seeking a Customer Support Specialist focused on the Portuguese language to join our Lisbon operation. The role emphasizes handling inquiries, processing requests, and tracking transactions within banking products, while maintaining strict regulatory compliance.

The position requires strong English and Portuguese language skills, previous contact center experience, and a customer- and results-driven mindset.

Qualificações

• 12th grade completion, ongoing university studies, or a Bachelor's degree.
• English level B2 minimum + Portuguese C1 or native.
• Banking sector experience preferred.
• Contact center experience (inbound/outbound).
• Strong written and spoken communication; customer- and results-oriented.

Responsabilidades

• Clarify customer inquiries, process requests, and track transactions.
• Adhere to internal and regulatory procedures.
• Build trust-based relationships with customers.
• Manage contacts to maximize satisfaction and loyalty.

Conhecimentos

Excellent communication

Oral and written skills

Customer-focused

Teamwork

Work under pressure

Formação académica

High school diploma

Bachelor's degree

Ferramentas

Banking knowledge

Descrição da oferta de emprego

Customer Support Specialist – (Portuguese Language)

Lisbon, Portugal

As an Operations Customer Expert, you will deliver high-quality support for Banco Montepio's banking line. Key duties include:

• Clarifying customer inquiries, processing requests, and tracking client transactions.
• Strictly adhering to internal and regulatory procedures.
• Fostering relationships built on trust, safety, and proximity.
• Efficiently managing contacts to ensure maximum customer satisfaction and loyalty.

Requirements

• Education: 12th grade completion, ongoing university studies, or a Bachelor's degree.
• Languages: Minimum B2 level in English + Portuguese Language C1 or Native.
• Technical Knowledge: Banking technical knowledge required.
• Experience: Contact center experience (inbound and/or outbound), preferably in the banking sector.
• Key Skills:
• Excellent oral and written communication
• Strong interpretation and reasoning/argumentation skills
• Customer- and results-oriented mindset
• User-level computer proficiency
• Ability to work effectively under pressure
• Great interpersonal skills and enthusiasm for teamwork

Paid Training Details

• Duration: 23 business days, Monday to Friday, 09:00 to 18:00.
• Training Allowance:
• €10.00/day (€50.00/week) paid upon successful completion.

Benefits

Monthly Gross Salary Simulation (based on 22 working days):

• Base Salary: €920.00
• Christmas Allowance (1/12th): €76.67
• Holiday Allowance (1/12th): €76.67
• Food Allowance (€7.00/day on prepaid card, tax-exempt): €154.00
• Total Gross Salary: €1,227.33 / month
• Performance Bonus: Up to €100.00 / month (gross)

Benefits & Contract Terms

• Contract Type: Open-ended contract for uncertain term (expected duration of 12 months, renewable for another 12 months; permanent contract after 2 years).
• Health Coverage: Private health and dental insurance after signing the contract (requires NIF and Social Security number).
• Paid Leave: Standard Portuguese public holidays apply (working on a holiday grants a compensatory day off).

Work Schedule & Location

• Working Hours: 40 hours per week (8 hours/day + 1-hour lunch break).
• Shifts: Rotating shifts between 08:00 and 00:00 (Monday to Sunday).