Portuguese Customer Support in Lisbon

Cross Border Talents; Lisboa; Presencial; EUR 15 000 - 23 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Performance bonus

Meal allowance

Transportation support

Relocation package

Onsite work

Resumo da oferta

A dynamic customer support company in Lisbon is seeking a proactive Customer Support specialist. You will assist customers through various channels and ensure a seamless service experience. Candidates fluent in Portuguese with a customer-first mindset and a willingness to learn are encouraged to apply for this exciting opportunity that includes competitive compensation and various benefits.

Qualificações

• Fluent in Portuguese (C2 level) required.
• 0-1 year of experience in customer support preferred.
• EU Citizenship or Portuguese Residency Card needed.
• Strong leadership, analytical and communication skills are important.
• Willingness to learn and grow in a fast-paced environment.

Responsabilidades

• Provide timely and professional assistance via phone, email, chat, and social media.
• Help customers with account setup, login issues, and transaction management.
• Troubleshoot technical issues and offer effective solutions.
• Handle inquiries with empathy and a customer-first mindset.
• Build positive relationships through clear and thoughtful communication.
• Adhere to internal processes while upholding service quality.
• Offer insights to improve support strategies and user satisfaction.

Conhecimentos

Fluent in Portuguese

Customer service orientation

Analytical skills

Communication skills

Problem-solving skills

Descrição da oferta de emprego

About the job Portuguese Customer Support in Lisbon

Take Your Customer Service Career to the Next Level!

We’re seeking a proactive and customer-oriented Customer Support to join our dynamic, high-energy team. If you excel in fast-paced environments, adapt quickly, and love creating meaningful interactions, this opportunity could be your perfect fit.

Role Overview

As a Customer Support, you’ll serve as the first point of contact for customers, offering friendly and effective support across multiple communication channels. Your ability to communicate clearly and solve problems efficiently will play a key role in ensuring a seamless customer journey.

Key Responsibilities

• Provide timely and professional assistance via phone, email, chat, and social media
• Help customers with account setup, login issues, identity verification, and transaction management
• Troubleshoot technical issues and offer clear, effective solutionsHandle inquiries with empathy, precision, and a customer-first mindset
• Build positive relationships through clear and thoughtful communication
• Adhere to internal processes while upholding exceptional service quality
• Offer insights and feedback to improve support strategies and enhance user satisfaction

Requirements

• Fluent in Portuguese (C2 level)
• EU Citizenship or Portuguese Residency Card
• 0-1 year of experience in customer support
• Strong leadership, analytical, and communication skills
• Eagerness to learn and grow

Why Join Us

• Attractive Salary: Competitive compensation that values your skills
• Performance Bonus: Recognizing your achievements
• Meal Allowance: Covering your daily meals
• Transportation Support: Assisting with commuting costs
• Relocation Package: Assistance to make your move smooth and stress-free
• Onsite Work: Engage and grow in a collaborative office environment

Ready to take the next step?Apply today and be part of a team that values innovation and excellence!