Portuguese Speaking Customer Service Advisor

Cbtalents; Lisboa; On-site; EUR 18,000 - 24,000; Full time

Benefits offered by this job

Professional growth opportunities

Comprehensive training

Support for relocation

Job summary

A leading customer service firm in Lisbon is seeking a Portuguese-speaking Customer Service Advisor. The role involves assisting users with inquiries and providing technical support across various channels. Ideal candidates are native Portuguese speakers with excellent English skills. Join a dynamic team that offers professional growth, comprehensive training, and support for relocation.

Qualifications

• Native Portuguese speaker with C2 level English proficiency.
• Strong communication skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Assist users with pre-sales inquiries and support.
• Communicate across multiple channels.
• Ensure compliance while handling requests.
• Maintain documentation of interactions.
• Maintain accurate documentation of customer interactions.

Skills

Effective communication

Problem-solving

Technical troubleshooting

Customer support

Job description

Overview

We are looking for a Portuguese-speaking Customer Service Advisor to join our vibrant and multicultural team in Lisbon, Portugal! If you enjoy helping people and working in a fast-paced environment, this is a great opportunity for you.

Responsibilities

• Assist users with pre-sales inquiries, general support, and technical troubleshooting.
• Communicate effectively across multiple channels (phone, email, chat, social media).
• Ensure policy compliance while responding to customer requests.
• Escalate complex cases when necessary.
• Maintain accurate documentation of customer interactions.

What We Offer

• A supportive and dynamic team environment.
• Professional growth and career development opportunities.
• Comprehensive training to help you excel in your role.
• Additional benefits to support your relocation and onboarding experience.

Work Schedule

Rotating shifts from Monday to Sunday, 8 hours per day.

If you’re a native Portuguese speaker with a good English proficiency (C2) and strong communication skills, we’d love to hear from you!

Mandatory EU passport or PT work permit

Apply now and start your journey with us in beautiful Lisbon!