Portuguese Customer Support Specialist – Porto

Savior Artigos Texteis Lda; Porto; On-site; EUR 10,000 - 13,000; Full time

Benefits offered by this job

Health & dental insurance

Paid holidays

Meal allowance

On-site facilities

Paid training

Job summary

Savior Artigos Texteis Lda in Porto is hiring Portuguese-speaking Customer Support Specialists to support one of Europe’s leading financial institutions. You will handle inbound calls, resolve inquiries, and identify cross-selling opportunities in a 40-hour weekly schedule.

The role is on-site in Porto with a rotating shift pattern and a comprehensive monthly package including base salary, allowances, and paid training.

Qualifications

• Fluency in Portuguese (written and spoken).
• Strong communication skills and customer-centric mindset.
• Readiness to work on site in Porto.

Responsibilities

• Answer inbound calls from existing and prospective bank clients.
• Resolve inquiries and provide clear, accurate information regarding products and services.
• Identify cross-selling opportunities and participate in outbound informational campaigns to existing clients.

Skills

Fluency in Portuguese (written and-sp0

Job description

Are you passionate about helping people and looking to grow your career with a leading global company? we are hiring Portuguese-speaking Customer Support Specialists for our modern office in Porto to support one of Europe's most solvent and innovative financial institutions.

What You'll Do

• Customer Support: Answer inbound calls from existing and prospective bank clients.
• Problem Solving: Resolve inquiries and provide clear, accurate information regarding products and services.
• Value Addition: Identify cross-selling opportunities and participate in outbound informational campaigns to existing clients.

Work Schedule & Location

• Location: On-site in Porto.
• Working Hours: 40 hours per week (8-hour shifts + 1-hour lunch break) on a rotating schedule from Monday to Sunday, rotating shifts between 08:00 and 00:00 (12:00 AM)
• Start Date: October 19th

Salary & Financial Benefits

• Total Gross Monthly Package: €1,220.34 (calculated based on 21 working days).
• Base Salary: €920.00
• Holiday Allowance: €76.67 / month (paid monthly)
• Christmas Allowance: €76.67 / month (paid monthly)
• Meal Allowance: €147.00 / month (€7.00/day loaded onto a tax-exempt prepaid card)
• Paid Training: 10 business days of paid training/internship compensated at €10/day (€150 total).

Perks & Career Growth

• Contract Stability: Open-ended contract for an uncertain term (expected duration of 12-24 months), with conversion to a permanent contract after 2 years.
• Health & Dental: Free private health and dental insurance included after signing your employment contract.
• Paid Leave: Full entitlement to Portuguese public holidays (or compensatory days off).
• On-Site Facilities: Modern office environments, meeting rooms, break areas, and collaborative operations floors.

Requirements

• Fluency in Portuguese (written and spoken).
• Strong communication skills and customer-centric mindset.
• Readiness to work on site in Porto.