Portuguese Customer Support Specialist – Porto

Savior Artigos Texteis Lda; Lisboa; Remote; EUR 11,000 - 14,000; Full time

Benefits offered by this job

Shift bonuses

Meal allowance

Remote work

Job summary

Savior Artigos Texteis Lda is seeking a customer support team member to assist Portuguese-speaking customers across chat, email, or phone. The role emphasizes high-quality, friendly service and collaboration within an energetic team.

The position requires native or fluent Portuguese with B2 English, strong communication skills, and the ability to work flexible rotational shifts, including nights and weekends. Remote work options exist for late shifts.

Qualifications

• Native or fluent level in Portuguese (spoken and written) + B2 English.
• Strong communication skills and a customer-first mindset.
• Ability to work flexible rotational shifts, including nights and weekends.

Responsibilities

• Assist Portuguese-speaking customers with inquiries via chat, email, or phone.
• Deliver high-quality, friendly, and efficient service.
• Work collaboratively within a supportive, energetic team environment.

Skills

Portuguese fluency

English B2

Customer service

Communication

Job description

Are you fluent in Portuguese and looking for a dynamic role in beautiful Porto? Join our customer support team and build your career with competitive pay, shift bonuses, and flexible working arrangements!

What We Offer

• Base Salary: €920.00 / month (paid 14 times per year)
• Monthly Allowance: €110.00 / month (paid 12 times per year)
• Meal Allowance: €7.90 per working day
• Extra Earnings: Shift bonuses for weekend and night coverage!

Work Schedule & Flexibility

• Shifts: Rotational coverage between 08:00 and 03:00 (Monday to Sunday)
• Remote Perks: Working the late shift (18:00 to 03:00)? Enjoy the convenience of working 100% remotely from home!
• Rest Days: 2 rotational days off per week

What You'll Do

• Assist Portuguese-speaking customers with inquiries via chat, email, or phone.
• Deliver high-quality, friendly, and efficient service.
• Work collaboratively within a supportive, energetic team environment.

What We're Looking For

• Native or fluent level in Portuguese (spoken and written) + B2 English.
• Strong communication skills and a customer-first mindset.
• Ability to work flexible rotational shifts, including nights and weekends.