Porto Enterprise Account Team Lead – Hybrid

Teamviewer Gmbh; Porto; Hybrid; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Onsite onboarding

Competitive compensation

Public transport friendly offices

Gym terms

Corporate discounts

Team events

Open door policy

Hybrid work

Work from abroad program

Diversity culture

Job summary

TeamViewer in Porto, Portugal, seeks a Team Manager for Enterprise Account Specialists to lead the EMEA desk from Porto in a hybrid setup. You will manage a seven-person team focused on renewal and growth of enterprise accounts, driving retention and expansion.

You will own forecasting, collaborate with Account Managers/Executives, and build scalable processes. The role emphasizes leadership, data-driven insights in Salesforce, and a strong customer-focused culture.

Qualifications

• 4+ years in customer-facing SaaS or tech roles such as account management, renewals, customer success or inside sales.
• Previous people leadership experience, ideally including at least 1-2 years leading a team or serving as a formal team lead.
• Experience ramping, coaching and performance-managing early-career sellers, account managers or renewal professionals.
• Track record of owning and reporting a retention, renewal or revenue number with weekly forecasting discipline.
• Strong Salesforce or comparable CRM capability, including forecasting, pipeline hygiene, reporting and scorecard management.
• Experience in a high-volume commercial, renewals, inside-sales, reseller or managed-services environment is advantageous.
• Builder mindset: comfortable establishing a new operating rhythm, documenting processes and improving them through data and feedback.
• Fluent English is required. French, Spanish or Italian language capability would be advantageous.
• Located in, or willing to relocate to, Porto, Portugal, and comfortable working in a hybrid environment.

Responsibilities

• Lead Enterprise Account Specialist desk for EMEA from Porto, managing a seven-person team.
• Own gross and net revenue retention, renewal performance and expansion attainment.
• Run weekly renewal and forecasting cadence with ownership and a documented next step.
• Use Salesforce reporting and scorecards to review renewal coverage, forecast accuracy and expansion.
• Coach through regular 1:1s and development plans to grow team into Account Manager/Executive roles.
• Define operating agreements between the desk, Account Managers and Account Executives.
• Partner with Sales Ops, Support, Customer Success and leadership on territory alignment and commercial execution.
• Build a high-velocity operating rhythm to increase proactive customer contact and protect renewals.
• Document and improve the team's playbook on ramp, cadence, forecasting and scorecard expectations.

Skills

Fluent English

People leadership

Forecasting discipline

Cross-functional leadership

Tools

Salesforce

Job description

TeamViewer in Porto, Portugal, seeks a Team Manager for Enterprise Account Specialists to lead the EMEA desk from Porto in a hybrid setup. You will manage a seven-person team focused on renewal and growth of enterprise accounts, driving retention and expansion.

You will own forecasting, collaborate with Account Managers/Executives, and build scalable processes. The role emphasizes leadership, data-driven insights in Salesforce, and a strong customer-focused culture.