Enterprise Account Team Lead — Renewals & Growth

TeamViewer; Porto; Hybrid; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Onsite onboarding

Competitive compensation

Public transport-friendly offices

Corporate discounts

Team events

Hybrid work

Work From Abroad

Job summary

TeamViewer, a leading Digital Workplace platform, is looking for an Enterprise Account Specialist desk leader in Porto to guide seven specialists across EMEA. You will drive renewal and expansion, reduce churn, and hand off opportunities to Account Managers and Executives.

You will develop the team, own retention metrics, forecast weekly, and set clear operating rules with cross-functional partners. This role blends leadership with strategic execution in a hybrid Porto setup.

Qualifications

• 4+ years in customer-facing SaaS or technology roles.
• Previous people leadership experience, ideally including at least 1-2 years leading a team.
• Experience ramping, coaching and performance-managing early-career sellers.
• Track record of owning and reporting a retention, renewal or revenue number with weekly forecasting discipline.
• Strong Salesforce or comparable CRM capability, including forecasting, pipeline hygiene, reporting and scorecard management.

Responsibilities

• Lead a team of seven Enterprise Account Specialists based in Porto.
• Own gross and net revenue retention, renewal performance and expansion attainment.
• Run a disciplined weekly renewal and forecasting cadence with documented next steps.
• Use Salesforce reporting and scorecards to review renewal coverage and performance.
• Coach through regular 1:1s and development plans for career progression.
• Define operating agreements between the specialist desk, Account Managers and Account Executives.
• Partner with Sales Operations, Support, Customer Success and sales leadership on territory alignment and execution.
• Build a high-velocity operating rhythm for proactive customer contact and renewals protection.
• Document and improve the team's playbook, ramp, cadence and scorecard expectations.

Skills

People leadership

Forecasting

Revenue reporting

Cross-functional collaboration

Tools

Salesforce CRM

Job description

TeamViewer, a leading Digital Workplace platform, is looking for an Enterprise Account Specialist desk leader in Porto to guide seven specialists across EMEA. You will drive renewal and expansion, reduce churn, and hand off opportunities to Account Managers and Executives.

You will develop the team, own retention metrics, forecast weekly, and set clear operating rules with cross-functional partners. This role blends leadership with strategic execution in a hybrid Porto setup.