Polish-Speaking Customer Care Specialist - Lisbon

Concentrix; Lisboa; Presencial; EUR 20 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Referral bonus opportunities

Full paid training

Career development programs

Resumo da oferta

Concentrix in Lisbon is looking for a Customer Service Representative (Polish-Speaking) to join their global e-commerce team. Responsibilities include resolving customer issues, ensuring customer satisfaction, and adhering to service levels.

The ideal candidate should be fluent in Polish and English, with a college degree or equivalent. Competitive salary and bonuses are offered along with career development opportunities.

Qualificações

• Proficient in Polish and English, with good verbal and written communication skills.
• Understanding of e-commerce and experience in a call center environment.
• Available for 24/7 rotating shifts and ability to work both independently and as part of a team.

Responsabilidades

• Investigate and resolve customer issues related to orders and logistics.
• Review issues within agreed turnaround times.
• Ensure customer satisfaction by providing regular updates.

Conhecimentos

Fluent in Polish (C1)

Fluent in English (B2)

Understanding of e‑commerce

Experience in call center

Teamwork ability

Digital advertising understanding

Formação académica

College degree or equivalent diploma

Descrição da oferta de emprego

Concentrix in Lisbon is looking for a Customer Service Representative (Polish-Speaking) to join their global e-commerce team. Responsibilities include resolving customer issues, ensuring customer satisfaction, and adhering to service levels.

The ideal candidate should be fluent in Polish and English, with a college degree or equivalent. Competitive salary and bonuses are offered along with career development opportunities.