Polish Operations Customer Expert – Relocate from Poland to Porto

CloserHire; Porto; Sur place; EUR 15 000 - 18 000; Plein temps

Avantages offerts par ce poste

Private Health Cover

Meal Allowance

14 Salaries a Year

Relocation support

Résumé du poste

CloserHire is recruiting an Operations Customer Expert for Porto, Portugal, focusing on assisting Polish-speaking customers via phone, email, and chat while resolving operational inquiries within a fast-paced international environment.

Relocation support is available, with private health cover, meal allowance, and a yearly 14-salary compensation structure. Join a growing team that values accurate CRM/SAP documentation and excellent service.

Qualifications

• Polish native/fluent (C1) and English (B2) minimum.
• Experience in customer support or service roles.
• Ability to document cases accurately in CRM/SAP-style systems.

Responsabilités

• Assist Polish-speaking customers via phone, email, and chat.
• Resolve operational and support inquiries in a fast-paced international environment.
• Document cases clearly and maintain CRM records.

Connaissances

Polish (C1)

Customer support

CRM/SAP documentation

Problem solving

Communication

Outils

CRM

SAP

Description du poste

Still in Poland? This role is in Porto, Portugal and the move is paid for. €1,059 – €1,318 per month × 14 salaries (gross).

Where this job is

To be clear before you read on: the job is in Porto, Portugal, not in Poland. You would be relocating. Most people we place have never lived abroad before, and the company covers the parts that usually stop people.

What the move covers

• If further than 100 km from the office on the application day: Airport pick up + room + Relocation reimbursement for international candidates (after 9 mo)

What you'll earn in Portugal

€1,059 – €1,318 per month × 14 salaries (gross)

Portuguese contracts pay 14 salaries a year — your normal monthly salary plus a holiday and a Christmas salary. The annual figure is well above monthly × 12, which is worth working out before you compare it to an offer at home.

On top of the salary

• 14 Salaries a Year
• Private Health Cover
• Meal Allowance

The role

An Operations Customer Expert role with our client in Porto (Douro) supporting the our client, focused on assisting Polish-speaking customers via phone, email, and chat while resolving operational and support-related inquiries within a fast-paced international environment. Relocation support available for candidates moving from abroad.

Day to day that means an Operations Customer Expert role with our client in Porto (Douro) supporting the our client, focused on assisting Polish-speaking customers via phone, email, and chat while resolving operational and support-related inquiries within a fast-paced international environment. Relocation support available for candidates moving from abroad.

What you need

• Good problem-solving ability, calm under pressure, and able to document cases accurately in CRM/SAP style systems
• Strong customer support skills across phone, email, and chat
• Native/fluent Polish C1 + English B2 minimum

The rest of the package

You also get health insurance from the first day of employment, documentation support (for those with EU passport) Meal allowance, christmas and holiday allowances paid monthly, and productivity bonus with target achievement.

Living in Portugal

Low living costs, 300-plus days of sun, and big international communities in Lisbon and Porto.

From applying to your first day on the ground is usually about five weeks.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.