Polish-speaking B2B Ad Support Specialist – Lisbon

Cross Border Talents; Albufeira; On-site; EUR 16,000 - 23,000; Full time

Benefits offered by this job

Meal allowance

Accommodation (relocation)

Flight tickets

Private health insurance

Career progression

Job summary

Cross Border Talents is hiring a B2B Support Specialist - Polish Language for its Advertising Services division in Portugal. You will support advertisers and agencies with Polish and English, troubleshoot issues, and guide campaign optimization across the platform.

The role is 40 hours per week on rotating shifts, with a comprehensive benefits package including meal allowance and housing options for relocating candidates from distant areas. Lisbon-based workplace with accessible transport.

Qualifications

• Fluency in Polish (C2 level or higher) and English (B2 level or higher).
• Strong communication skills and a customer-first attitude.
• Familiarity with online advertising platforms or digital marketing is a plus.
• Ability to multitask and work in a fast-paced environment.
• EU citizenship or a valid work permit for Portugal.

Responsibilities

• Handle customer support through chat, email, and outbound calls in Polish and English.
• Assist with troubleshooting, bug reporting, and platform navigation.
• Offer guidance on campaign optimization and self-service ad tools.
• Convert written support requests into outbound calls when needed to ensure timely resolution.
• Identify common trends and provide feedback to improve the advertiser experience.

Skills

Polish C2

English B2

Customer service

Multitasking

Job description

Cross Border Talents is hiring a B2B Support Specialist - Polish Language for its Advertising Services division in Portugal. You will support advertisers and agencies with Polish and English, troubleshoot issues, and guide campaign optimization across the platform.

The role is 40 hours per week on rotating shifts, with a comprehensive benefits package including meal allowance and housing options for relocating candidates from distant areas. Lisbon-based workplace with accessible transport.