Polish B2B Digital Ad Support Advisor - Lisbon

Closerhire; Lisboa; On-site; EUR 13,000 - 17,000; Full time

Benefits offered by this job

Relocation support

Private health insurance from day 1

Meal allowance

Modern office in central Lisbon

Job summary

CloserHire in Lisbon, Portugal seeks a Polish-speaking B2B Support Advisor to assist sales teams and advertisers via live chat on a major digital advertising platform. This role offers relocation support and a path to join a global project with a dynamic tech-driven environment.

Your duties include real-time chat assistance, troubleshooting platform issues, documenting interactions, and escalating complex cases when needed. Fluency in Polish (C2) and English (B2) is required.

Qualifications

• Polish (C2) and English (B2) language requirements.
• Experience in B2B or technical customer support.
• Experience with live chat and ticketing systems is preferred.

Responsibilities

• Provide real-time assistance to B2B clients via live chat.
• Troubleshoot platform-related issues and deliver efficient resolutions.
• Use ticketing tools to track, document, and manage interactions.
• Escalate complex or technical cases when needed.
• Maintain up-to-date knowledge of platform features and updates.
• Ensure a high standard of service quality, responsiveness and accuracy.

Skills

Polish (C2)

English (B2)

Job description

CloserHire in Lisbon, Portugal seeks a Polish-speaking B2B Support Advisor to assist sales teams and advertisers via live chat on a major digital advertising platform. This role offers relocation support and a path to join a global project with a dynamic tech-driven environment.

Your duties include real-time chat assistance, troubleshooting platform issues, documenting interactions, and escalating complex cases when needed. Fluency in Polish (C2) and English (B2) is required.