Polish-Speaking Customer Service Specialist

Cross Border Talents; Lisboa; On-site; EUR 20,000 - 27,000; Full time

Benefits offered by this job

Salary plus relocation assistance

Health insurance from day one

Transfer package for applicants across Europe

European transfer package

Corporate apartment housing

Flight refund / annual flight home

Job summary

A client-focused recruitment agency is seeking a Polish-Speaking Customer Service Specialist in Lisbon. In this full-time role, you will assist businesses via chat, email, and phone in both Polish and English. Ideal candidates are fluent in Polish, possess strong analytical skills, and have excellent communication abilities. Benefits include salary, health insurance, and relocation assistance.

Qualifications

• Fluent in Polish and proficient in English.
• Strong analytical and decision-making skills.
• Excellent communication and customer service skills.
• EU passport or valid residence permit for Portugal.
• Available to work onsite in Lisbon on a rotational shift pattern.

Responsibilities

• Assist SMBs via chat, email, and phone in Polish and English.
• Provide pre- and post-sales support for self-service products.
• Guide clients on platform tools and troubleshoot issues.
• Identify trends and troubleshoot issues for multiple SMB clients.

Skills

Fluent in Polish

Proficient in English (B2+)

Strong analytical skills

Excellent communication skills

Customer service orientation

Job description

Polish-Speaking Customer Service Specialist

About the job Polish-Speaking Customer Service Specialist

Are you passionate about online advertising and technology? Join our client's dynamic team as a Polish-Speaking Customer Service Specialist, where you'll support advertisers using Facebook and Instagram. We offer relocation and housing assistance for candidates moving from over 100km away.

Key Responsibilities

• Assist small and medium-sized businesses (SMBs) via chat, email, and phone in both Polish and English.
• Provide pre- and post-sales support for self-service products.
• Guide clients on platform tools and features to enhance their experience.
• Identify trends and troubleshoot issues for multiple SMB clients.

Requirements

• Fluent in Polish and proficient in English (B2 and higher).
• Strong analytical and decision-making skills.
• Excellent communication and customer service skills.
• In possession of EU passport or a valid residence permit for Portugal
• Available to work onsite in Lisbon on a rotational shift pattern

Working Conditions

This is an onsite full-time position: 40 hours per week (8 hours per day with an additional lunch break), on a rotational shift pattern, Monday to Sunday, between 6:00 AM and 12:00 AM.

Benefits

• Salary plus relocation and housing assistance.
• Additional benefits for rotational shift work.
• Health insurance from day one.
• Transfer package for applicants across Europe, including corporate apartment housing, flight refund, and one free annual flight to home country.
• Versatile administrative support upon arrival in Portugal.

If you thrive in a fast-paced environment and are ready to make an impact, we want to hear from you!