Polish B2B Digital Ads Support Specialist (Lisbon)
Closerhire
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Benefits offered by this job
Job summary
CloserHire is partnering with a leading customer experience provider in Portugal to recruit a Polish-speaking B2B Support Advisor for a global project in the digital advertising sector. You will provide real-time chat support to sales teams and advertisers on a major digital advertising platform.
Based in Lisbon, you will troubleshoot platform issues, use ticketing systems, and escalate complex cases when needed.
Qualifications
- Fluency in Polish (C2) and English (B2)
- Minimum 2.5 years in digital, advertising or technical customer support
- Experience handling B2B communication via chat and/or ticketing systems is a strong plus
- Excellent communication and problem-solving skills
- Comfortable working in a structured, fast-paced support environment
- Tech-savvy and adaptable to platform updates and new tools
Responsibilities
- Supporting B2B clients (sales and advertisers) via live chat
- Troubleshooting platform-related issues and providing efficient resolutions
- Using ticketing tools to track, document, and manage customer interactions
- Escalating complex or technical cases as needed
- Maintaining up-to-date knowledge of platform features and updates
- Ensuring a high standard of service quality, responsiveness, and accuracy
Skills
Tools
Job description
CloserHire is partnering with a leading customer experience provider in Portugal to recruit a Polish-speaking B2B Support Advisor for a global project in the digital advertising sector. You will provide real-time chat support to sales teams and advertisers on a major digital advertising platform.
Based in Lisbon, you will troubleshoot platform issues, use ticketing systems, and escalate complex cases when needed.
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