Polish-Speaking B2B Digital Advertising Support Advisor – Lisbon, Portugal

Closerhire; Lisboa; Presencial; EUR 13.000 - 17.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Relocation support

Private health insurance from day 1

Meal allowance

Modern office in central Lisbon

Descripción de la vacante

CloserHire in Lisbon, Portugal seeks a Polish-speaking B2B Support Advisor to assist sales teams and advertisers via live chat on a major digital advertising platform. This role offers relocation support and a path to join a global project with a dynamic tech-driven environment.

Your duties include real-time chat assistance, troubleshooting platform issues, documenting interactions, and escalating complex cases when needed. Fluency in Polish (C2) and English (B2) is required.

Formación

• Polish (C2) and English (B2) language requirements.
• Experience in B2B or technical customer support.
• Experience with live chat and ticketing systems is preferred.

Responsabilidades

• Provide real-time assistance to B2B clients via live chat.
• Troubleshoot platform-related issues and deliver efficient resolutions.
• Use ticketing tools to track, document, and manage interactions.
• Escalate complex or technical cases when needed.
• Maintain up-to-date knowledge of platform features and updates.
• Ensure a high standard of service quality, responsiveness and accuracy.

Conocimientos

Polish (C2)

English (B2)

Descripción del empleo

Polish speakers wanted for a B2B Digital Advertising Support Advisor role in Lisbon, Portugal. Relocation support available.

At a glance

• Location: Lisbon, Portugal


• Language: Polish + English


• Salary: 920EUR x 14 yearly + 45€ Complexity Bonus paid in 11 months (gross) · Meal Allowance (net) 7.23€ per working day + Health Insurance Since day 1 upon monthly payment Free after 6 months of contract


• Start date: 27/8 / 3/9 / 17/9


• Relocation: Supported – see below

About the role

CloserHire is partnering with a leading customer experience provider in Portugal to recruit a Polish-speaking B2B Support Advisor for a global project in the digital advertising sector. This is an exciting opportunity for experienced professionals to provide specialized support via chat to sales teams and advertisers on a major digital advertising platform. If you have a background in B2B environments and enjoy working in tech-driven roles, this is the role for you.

As a B2B Support Advisor, you will be responsible for providing real-time assistance to sales teams and advertisers using a digital advertising platform. All support is delivered through chat, ensuring fast, accurate, and professional service.

What you will do

• Supporting B2B clients (sales and advertisers) via live chat


• Troubleshooting platform-related issues and providing efficient resolutions


• Using ticketing tools to track, document, and manage customer interactions


• Escalating complex or technical cases as needed


• Maintaining up-to-date knowledge of platform features and updates


• Ensuring a high standard of service quality, responsiveness, and accuracy

What we are looking for

• Fluency in Polish (C2 level) and English (B2 level)


• Minimum 2.5 years of experience in Digital Advertising or Technical Customer Support


• Prior experience handling B2B communication via chat and/or ticketing systems is a strong plus


• Excellent communication and problem-solving skills


• Comfortable working in a structured, fast-paced support environment


• Tech-savvy and adaptable to platform updates and new tools

Salary

920EUR x 14 yearly + 45€ Complexity Bonus paid in 11 months (gross) · Meal Allowance (net) 7.23€ per working day + Health Insurance Since day 1 upon monthly payment Free after 6 months of contract

Benefits and what is on offer

• Attractive base salary and performance-based incentives


• Relocation support package to help you settle into life in Lisbon Private health insurance and additional benefits


• Opportunity to work for a globally recognized brand and enhance your CV A vibrant and multicultural work environment


• Modern office in central Lisbon, easily accessible and well-equipped

Relocation support

Accomodation for candidates outside of Portugal - Room in company apartment in Lisbon for 12 months for a fixed cost of 280EUR, deducted from salary. Inside Portugal - only available if candidates are coming directly from a competitor Health Insurance since day 1 for small amount, free after 6 months