B2B Support Specialist - Polish Language (Advertising Services)

Cross Border Talents; Albufeira; Presencial; EUR 16 000 - 23 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance

Accommodation (relocation)

Flight tickets

Private health insurance

Career progression

Resumo da oferta

Cross Border Talents is hiring a B2B Support Specialist - Polish Language for its Advertising Services division in Portugal. You will support advertisers and agencies with Polish and English, troubleshoot issues, and guide campaign optimization across the platform.

The role is 40 hours per week on rotating shifts, with a comprehensive benefits package including meal allowance and housing options for relocating candidates from distant areas. Lisbon-based workplace with accessible transport.

Qualificações

• Fluency in Polish (C2 level or higher) and English (B2 level or higher).
• Strong communication skills and a customer-first attitude.
• Familiarity with online advertising platforms or digital marketing is a plus.
• Ability to multitask and work in a fast-paced environment.
• EU citizenship or a valid work permit for Portugal.

Responsabilidades

• Handle customer support through chat, email, and outbound calls in Polish and English.
• Assist with troubleshooting, bug reporting, and platform navigation.
• Offer guidance on campaign optimization and self-service ad tools.
• Convert written support requests into outbound calls when needed to ensure timely resolution.
• Identify common trends and provide feedback to improve the advertiser experience.

Conhecimentos

Polish C2

English B2

Customer service

Multitasking

Descrição da oferta de emprego

B2B Support Specialist - Polish Language (Advertising Services)

Job Openings B2B Support Specialist - Polish Language (Advertising Services)

About the job B2B Support Specialist - Polish Language (Advertising Services)

Are you passionate about digital marketing and eager to support businesses in growing their online presence? We are looking for motivated and tech-savvy Polish-speaking individuals to join a project supporting one of the worlds most prominent social media platforms. You will be providing high-quality assistance to advertisers and agencies across the Polish market, helping them succeed with their online campaigns.

Your Role

As a member of the Advertisers Support team, you will assist small and medium-sized businesses using advertising tools on social media platforms. You will respond to support requests from advertisers and marketing agencies and help them solve issues related to ad placements, billing, features, and performance optimization.

Your Daily Responsibilities

• You will handle customer support through chat, email, and outbound calls in both Polish and English
• You will assist with troubleshooting, bug reporting, and platform navigation
• You will offer guidance on campaign optimization and self-service ad tools
• You will convert written support requests into outbound calls when needed to ensure timely resolution
• You will identify common trends and provide feedback to improve the advertiser experience
• You will work with various tools and manage multiple tasks simultaneously

Working Conditions

You will work 40 hours per week on rotational shifts
Working hours are scheduled between 06:00 and 24:00 from Monday to Sunday
You are entitled to 22 vacation days per year, plus applicable compensation days for working on Portuguese public holidays
Your workplace is based in Lisbon with easy access to metro, bus, and train stations

Requirements

• Fluency in Polish (C2 level or higher) and English (B2 level or higher)
• Strong communication skills and a customer-first attitude
• Familiarity with online advertising platforms or digital marketing is a plus
• Ability to multitask and work in a fast-paced environment
• EU citizenship or a valid work permit for Portugal

Compensation and Benefits:

• Competitive monthly salary
• Holiday allowance paid monthly
• Christmas allowance paid monthly
• Meal allowance (7 euros/day): 154 euros net per month, paid in a mealcard that could be used in restaurants and in supermarkets
• Fullyfurnished shared accommodation with rent and utilities covered(optional, for those relocating from the distance of over 100 km fromLisbon)
• Tickets price reimbursement (if you're moving for this role)
• Yearly complimentary flight tickets to visit your country

Additional benefits:

• Private health insurance after contract signature (requires Portuguese tax ID and social security number)
• Career progression opportunities within an international environment