Relocate to Lisbon: German B2B Ad Support Specialist

CloserHire; Lisboa; On-site; EUR 190,000 - 204,000; Full time

Benefits offered by this job

Accommodation provided

Private health cover

Paid training

Job summary

CloserHire is recruiting a German-speaking B2B Advertising Support Specialist for their Lisbon team. You will troubleshoot, guide on platform use, and optimize advertiser experiences via email and chat. The role emphasizes end-to-end issue resolution and proactive communication.

Relocation to Portugal is provided, with a comprehensive training program and private health cover. The position offers a stable full-time schedule and opportunities to grow in a global advertising solutions company.

Qualifications

• English around B2 level with basic digital marketing knowledge.
• German language proficiency at native/C2 level.
• Experience in customer support or contact center is a plus.
• Ability to work independently and as part of a collaborative team.
• Proactive, customer-focused mindset and willingness to learn.

Responsibilities

• Handle end-to-end troubleshooting for advertising products via email and chat.
• Diagnose issues related to campaigns, platform tools and product features.
• Collaborate with internal teams (Product, Operations, Engineering) for resolution.
• Provide timely, accurate updates to ensure high customer satisfaction.
• Educate advertisers on features, best practices and common issue types.
• Share insights and feedback to support continuous improvement.

Skills

English (B2)

German language

Customer support

Analytical thinking

Attention to detail

Team collaboration

Education

Marketing or related field degree

Job description

CloserHire is recruiting a German-speaking B2B Advertising Support Specialist for their Lisbon team. You will troubleshoot, guide on platform use, and optimize advertiser experiences via email and chat. The role emphasizes end-to-end issue resolution and proactive communication.

Relocation to Portugal is provided, with a comprehensive training program and private health cover. The position offers a stable full-time schedule and opportunities to grow in a global advertising solutions company.