Polish-Speaking B2B Digital Advertising Support Advisor

Closerhire; Lisboa; On-site; EUR 32,000 - 44,000; Full time

Benefits offered by this job

Relocation package

Private health insurance

Career development in a global brand

Central Lisbon office

Performance-based incentives

Job summary

CloserHire is partnering with a leading customer experience provider in Portugal to recruit a Polish-speaking B2B Support Advisor for a global project in the digital advertising sector. You will provide real-time chat support to sales teams and advertisers on a major digital advertising platform.

Based in Lisbon, you will troubleshoot platform issues, use ticketing systems, and escalate complex cases when needed.

Qualifications

• Fluency in Polish (C2) and English (B2)
• Minimum 2.5 years in digital, advertising or technical customer support
• Experience handling B2B communication via chat and/or ticketing systems is a strong plus
• Excellent communication and problem-solving skills
• Comfortable working in a structured, fast-paced support environment
• Tech-savvy and adaptable to platform updates and new tools

Responsibilities

• Supporting B2B clients (sales and advertisers) via live chat
• Troubleshooting platform-related issues and providing efficient resolutions
• Using ticketing tools to track, document, and manage customer interactions
• Escalating complex or technical cases as needed
• Maintaining up-to-date knowledge of platform features and updates
• Ensuring a high standard of service quality, responsiveness, and accuracy

Skills

Polish language (C2)

English language (B2)

B2B support

Live chat support

Ticketing systems

Problem solving

Tools

Ticketing tools

Job description

CloserHire is partnering with a leading customer experience provider in Portugal to recruit a Polish-speaking B2B Support Advisor for a global project in the digital advertising sector. This is an exciting opportunity for experienced professionals to provide specialized support via chat to sales teams and advertisers on a major digital advertising platform. If you have a background in B2B environments and enjoy working in tech-driven roles, this is the role for you. As a B2B Support Advisor, you will be responsible for providing real-time assistance to sales teams and advertisers using a digital advertising platform. All support is delivered through chat, ensuring fast, accurate, and professional service.

• Location: Lisbon, Portugal
• Language: Polish
• Start date: 27/8 or 3/9 or 17/9

Your Role

• Supporting B2B clients (sales and advertisers) via live chat
• Troubleshooting platform-related issues and providing efficient resolutions
• Using ticketing tools to track, document, and manage customer interactions
• Escalating complex or technical cases as needed
• Maintaining up-to-date knowledge of platform features and updates
• Ensuring a high standard of service quality, responsiveness, and accuracy

Your Profile

• Fluency in Polish (C2 level) and English (B2 level)
• Minimum 2.5 years of experience in
• Digital
• Advertising or
• Technical
• Customer
• Support
• Prior experience handling B2B communication via chat and/or ticketing systems is a strong plus
• Excellent communication and problem-solving skills
• Comfortable working in a structured, fast-paced support environment
• Tech-savvy and adaptable to platform updates and new tools

What Is Offered

• Attractive base salary and performance-based incentives
• Relocation support package to help you settle into life in Lisbon
• Private health insurance and additional benefits
• Opportunity to work for a globally recognized brand and enhance your CV A vibrant and multicultural work environment
• Modern office in central Lisbon, easily accessible and well-equipped

Relocation

Accomodation for candidates outside of Portugal - Room in company apartment in Lisbon for 12 months for a fixed cost of 280EUR, deducted from salary. Inside Portugal - only available if candidates are coming directly from a competitor Health Insurance since day 1 for small amount, free after 6 months