Platform Support Specialist - English

Savior Artigos Texteis Lda; Lisboa; On-site; EUR 24,000 - 34,000; Full time

Benefits offered by this job

Paid training

Multicultural team environment

Job summary

Savior Artigos Texteis Lda in Lisbon is hiring an English-speaking support specialist to assist an international client across phone, email and chat. You will help customers find solutions quickly and maintain clear updates at every step.

The role requires fluent English, a professional and patient communication style, and comfort using multiple systems in a fast-paced environment. On-site position with onboarding and training provided.

Qualifications

• Fluent English required for daily interactions.
• Excellent written and spoken command of English.
• Professional, friendly and patient communication style.

Responsibilities

• Respond to customer enquiries across phone, email and chat.
• Follow procedures to resolve requests within set timeframes.
• Keep customers updated on progress and next steps.

Skills

English fluency

Customer service

Clear communication

Multitasking

Job description

Looking for English speaking jobs in Lisbon, Portugal? We are hiring support specialists to join a multilingual team supporting an international client. In this role you will help customers find solutions quickly and keep them informed at every step. Fluency in English is essential, and your language skills will be used every day.

Key responsibilities

• Respond to customer enquiries across phone, email and chat.


• Follow clear procedures to resolve requests within agreed timeframes.


• Keep customers updated on progress and next steps.


• Record interactions accurately and share feedback with the team leader.


• Work closely with colleagues to close cases efficiently.

Requirements

• Fluent level in English.


• Excellent written and spoken command of the languages listed in this advert.


• A professional, friendly and patient communication style.


• Comfort working with computers and several systems at the same time.


• Reliability, attention to detail and a team-first attitude.


• Ability to stay calm and focused in fast-paced environments.

What we offer

• Paid training and onboarding before you take your first contacts.


• A supportive team leader and clear quality guidance.


• Career development paths and internal progression opportunities.


• A friendly, multicultural working environment.

Location and working arrangement

This is an on-site position based in Lisbon. Working hours and shift patterns are confirmed during the interview process.