Platform Support Specialist - English

Cross Border Talents; Lisboa; On-site; EUR 21,000 - 32,000; Full time

Benefits offered by this job

Paid training

Supportive team leader

Career development paths

Multicultural working environment

Job summary

Cross Border Talents in Lisbon is hiring support specialists to join a multilingual team supporting an international client. You will respond to customer inquiries across phone, email and chat, and keep customers informed at every step.

Fluency in English is essential; the role requires a professional, friendly and patient communication style, with reliable computer skills. On-site positions and onboarding are provided during the interview process.

Qualifications

• Fluent English is required for daily interactions.
• Excellent written and spoken communication in English.
• Professional, friendly and patient communication style.

Responsibilities

• Respond to customer enquiries across phone, email and chat.
• Follow clear procedures to resolve requests within agreed timeframes.
• Keep customers updated on progress and next steps.
• Record interactions accurately and share feedback with the team leader.
• Work closely with colleagues to close cases efficiently.

Skills

Fluent English

Job description

Looking for English speaking jobs in Lisbon, Portugal? We are hiring support specialists to join a multilingual team supporting an international client. In this role you will help customers find solutions quickly and keep them informed at every step. Fluency in English is essential, and your language skills will be used every day.

Key responsibilities:

• Respond to customer enquiries across phone, email and chat.
• Follow clear procedures to resolve requests within agreed timeframes.
• Keep customers updated on progress and next steps.
• Record interactions accurately and share feedback with the team leader.
• Work closely with colleagues to close cases efficiently.

Requirements:

• Fluent level in English.
• Excellent written and spoken command of the languages listed in this advert.
• A professional, friendly and patient communication style.
• Comfort working with computers and several systems at the same time.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

What we offer:

• Paid training and onboarding before you take your first contacts.
• A supportive team leader and clear quality guidance.
• Career development paths and internal progression opportunities.
• A friendly, multicultural working environment.

Location and working arrangement:

This is an on-site position based in Lisbon. Working hours and shift patterns are confirmed during the interview process.