Customer Service Representative - Spanish and English

Savior Artigos Texteis Lda; Lisboa; On-site; EUR 14,000 - 21,000; Full time

Benefits offered by this job

Paid training and onboarding

Job summary

Savior Artigos Texteis Lda in Lisbon is hiring customer service representatives for a multilingual team serving an international client. You will handle inbound and outbound contacts in Spanish and English, resolving questions with care and accuracy.

Responsibilities include answering questions by phone, email and chat, recording interactions in the case management system, meeting quality and productivity goals, and escalating complex cases as needed. Paid training and onboarding are provided.

Qualifications

• Fluent level in Spanish and English required.
• Excellent written and spoken command of the listed languages.
• Professional, friendly and patient communication style.

Responsibilities

• Answer customer questions by phone, email and chat in a friendly, professional tone.
• Resolve requests using provided tools and knowledge base.
• Record every interaction in the case management system.
• Meet quality, productivity and customer satisfaction goals.
• Escalate complex cases to the correct team per defined process.

Skills

Fluent in Spanish

Fluent in English

Customer service mindset

Attention to detail

Tools

CRM systems

Case management software

Job description

Looking for Spanish and English speaking jobs in Lisbon, Portugal? We are hiring customer service representatives to join a multilingual team supporting an international client. In this role you will handle inbound and outbound customer contacts and resolve questions with care and accuracy. Fluency in Spanish and English is essential, and your language skills will be used every day.
Key responsibilities:

• Answer customer questions by phone, email and chat in a friendly, professional tone.
• Resolve requests accurately using the tools and knowledge base provided.
• Record every interaction clearly in the case management system.
• Meet quality, productivity and customer satisfaction goals.
• Escalate complex cases to the correct team following the defined process.

Requirements:

• Fluent level in Spanish and English.
• Excellent written and spoken command of the languages listed in this advert.
• A professional, friendly and patient communication style.
• Comfort working with computers and several systems at the same time.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

What we offer:

• Paid training and onboarding before you take your first contacts.
• A supportive team leader and clear quality guidance.
• Career development paths and internal progression opportunities.
• A friendly, multicultural working environment.

Location and working arrangement: This is an on-site position based in Lisbon. Working hours and shift patterns are confirmed during the interview process.