Technical Support Specialist - Italian and English

Savior Artigos Texteis Lda; Lisboa; On-site; EUR 18,000 - 26,000; Full time

Benefits offered by this job

Paid training

Supportive team leader

Career development paths

Multicultural environment

Job summary

Savior Artigos Texteis Lda in Lisbon is hiring technical support specialists to assist an international client. You will solve technical questions for customers using clear diagnostic steps, with fluency in Italian and English as essential assets.

This on-site role offers paid training, a supportive team leader, career development paths, and a friendly multicultural environment. You will work in a fast-paced setting, documenting issues and guiding users through setup and product questions.

Qualifications

• Fluent level in Italian and English.
• Excellent written and spoken command of the languages listed in this advert.
• A professional, friendly and patient communication style.
• Comfort working with computers and several systems at the same time.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

Responsibilities

• Diagnose technical issues by phone, email or chat using structured troubleshooting steps.
• Guide customers through setup, configuration and product questions.
• Use data tools and queries to investigate account or system information.
• Document findings and hand over complex issues to second-line teams.
• Keep knowledge articles and internal notes accurate and up to date.

Skills

Fluent Italian

Fluent English

Excellent communication

Team player

Customer service mindset

Tools

CRM software

MS Office

Job description

Looking for Italian and English speaking jobs in Lisbon, Portugal? We are hiring technical support specialists to join a multilingual team supporting an international client. In this role you will solve technical questions for customers using clear diagnostic steps. Fluency in Italian and English is essential, and your language skills will be used every day.

Key responsibilities

• Diagnose technical issues by phone, email or chat using structured troubleshooting steps.
• Guide customers through setup, configuration and product questions.
• Use data tools and queries to investigate account or system information.
• Document findings and hand over complex issues to second-line teams.
• Keep knowledge articles and internal notes accurate and up to date.

Requirements

• Fluent level in Italian and English.
• Excellent written and spoken command of the languages listed in this advert.
• A professional, friendly and patient communication style.
• Comfort working with computers and several systems at the same time.
• Reliability, attention to detail and a team-first attitude.
• Ability to stay calm and focused in fast-paced environments.

What we offer

• Paid training and onboarding before you take your first contacts.
• A supportive team leader and clear quality guidance.
• Career development paths and internal progression opportunities.
• A friendly, multicultural working environment.

Location and working arrangement

This is an on-site position based in Lisbon. Working hours: 8 hours per day, 5 working days per week.